[access-uk] Re: Online banking with Nat West

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 14 May 2014 16:05:44 +0100

Hi,

I rang the call centre and just ordered one.  It works very well.  Don't do
it in branch.

All the best

Steve

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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Catherine Turner
Sent: 13 May 2014 13:21
To: Access-UK
Subject: [access-uk] Re: Online banking with Nat West

Hi all,

A few months ago I was asking here about online banking with Natwest.
I was thinking of opening an account with them and wanted to know how
accessible the banking was.  Some of you said you found it fine and
mentioned talking card readers so I opened an account.

Now I find myself needing to make payments for which a card reader is
required and have asked on several occasions to get a talking card
reader.  Every single person I've spoken to at Natwest tells me there
is no such thing as a talking card reader.  I'm wondering how/where
those of you who bank with Natwest got your card readers?  Maybe it's
possible they've stopped doing them?

I'm extremely frustrated and find it disgraceful that either they
don't do talking card readers or there's one person somewhere in
Natwest who knows about them and hasn't saw fit to tell anybody else.
Either way I'm going to be making a complaint but in the meantime I'm
hoping someone here might be able to help me track down the elusive
talking card reader.

One wonders what on earth was the point of their questions about
disability when I opened the account.  If they don't do something
constructive with the information as far as I'm concerned it's an
invasion of privacy.

Catherine

On 12/17/13, Catherine Turner <catherineturner2007@xxxxxxxxxxxxxx> wrote:
> Hi,
>
> Does anyone here bank online with Nat West, and could you tell me what
> their log-on process is, whether you need a talking card reader etc? I
> am in the process of opening an account with them and have asked about
> this but so far nobody has answered my questions.
>
> Thanks,
> Catherine
>


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