Hi Folks, My name is Geoff and I'm Mandy's hubby. I've just spoken to Matthew on Onetel's broadband support line. He tells me that Onetel have acknowledged that there is a problem and they have sent off a query to someone or other ( I didn't catch that bit!!) and they expect a response within a couple of days. I'll stay at this and let everyone know if and when I discover anything useful. Thanks for all your help Rich. I'll drop you a line off list later. Best Regards, Geoff. ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq