[access-uk] Re: Omnipage 18.
- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 6 Jul 2012 23:23:27 +0100
Hi Sue.
Sorry I couldn't be of more help, I've used OmnyPage in the past but found
it less than accessible with JAWS.
All the best and good luck, Ibrahim.
-----Original Message-----
From: Sue Morgan
Sent: Friday, July 06, 2012 7:31 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Omnipage 18.
Hi.
Thanks for your reply.
The software has only been installed once.
Looks like the next port of call is customer services as you suggest.
Sue.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ibrahim Gucukoglu
Sent: 06 July 2012 18:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Omnipage 18.
Hi Sue.
Is it possible you've installed the product on more than the allowed number
of computers? I believe you get three installs and unless you uninstall the
program from a machine which is internet connected, the install count is not
refreshed. If you're still having problems then you should contact Nuance
customer support who will be able to reset the installation count. You are
correct in that the program wont let you proceed when installing if an
incorrect serial is entered, however activation is an extra validation
process which verifies the license code and its authenticity are genuine and
that the software is not being used on more than the allowed number of
seats.
All the best, Ibrahim.
-----Original Message-----
From: Sue Morgan
Sent: Friday, July 06, 2012 6:35 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Omnipage 18.
Hi.
I have a friend who's having difficulty installing Omnipage 18.
The install works fine until it's time to activate the product. When she
gets to that point, she's told that the serial number is wrong, or could be
for a different version.
I'm not sure why this is, as you have to input the serial number before the
installation starts. Therefore it must be correct.
Can anyone help or give us any advice please?
I recently installed the same software myself, and had no problems in
activating the product at all.
Thanks.
Sue.
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