[access-uk] Re: Office and my other PC issues + new microsoft access support experience

  • From: Mobeen Iqbal <mobeeniqbal@xxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Sun, 02 Mar 2014 07:36:41 +0000

Hi vanja.

How strange! I don't think that disabling everything could have kicked office 
in to life, if it did then I wonder what the offending program was? Perhaps it 
didn't install fully if a dll is missing or unregistered? Have you tried 
entering the pop details for hotmail manually  instead of letting outlook use 
its own options? I agree about microsoft though it should have been obvious to 
the rep that he wouldn't be able to connect. Maybe he did it on purpose? I hope 
not but you never know. Anyway let us know how you get on. As I said I have 
never seen a machine like yours hahahaha.

Mo.


vanja@xxxxxxxxxxx wrote:

>Hello,
>
> 
>
>As most of you might know I wrote on here a few days ago about the
>issues I
>had with windows live mail but also  installing the office 365.
>
> 
>
>First of all I would like to thank Mobeen from this list for trying to
>help
>as well. It was a long process, but just like me he pretty much ran out
>of
>ideas and we just weren't sure what to do. He did try hard and took out
>good
>4 hours or so out of his life to try and help with this.
>
> 
>
>My next step was to try and call the new Microsoft accessibility
>support
>number that they have introduced. I did that on Thursday night. After
>explaining what the problem was the customer representative remotely
>connected to my computer. He also tried a few things (I won't bore you
>with
>the details if you really want to know e-mail me off list and I will
>explain
>further) none of it worked. The customer advisor's next plan was to do
>selective start up in MS config so to do a totally clean boot up to see
>if
>that will help the issue. This is when my issues with this particular
>support person started. I could hear what he was doing or at least I
>could
>hear that he was going to MS config, but he didn't say anything. When I
>asked him what exactly he was disabling, he told me that he was
>basically
>disabling *everything*. I warned him that this was a bad idea because
>this
>way not only will I lose the sound, but also internet connectivity so
>after
>rebooting I'll have no sound nor he will be able to reconnect to my PC.
>He
>assured me that internet would still work. I, possibly stupidly,
>decided to
>listen to him, but what I suspected is what exactly happened. There was
>no
>audio and no internet. Even after entering my password, the agent was
>not be
>able to reconnect because there was no internet conectivitty as it was
>disabled on start up. He then just told me to ask for sighted help and
>to
>call back once I got my sound back. He was even surprised that, as he
>said
>it "jaws didn't make any sound". So all in all it is great that
>Microsoft
>has this number. It is great that we can get free help with any of our
>issues with Microsoft products, but I think there needs to be some more
>staff training. I can sort of understand why the guy wanted to do what
>he
>tried to do, but I am annoyed that even after I warned him as to what
>would
>happen he didn't think it would. He really should have known.
>
> 
>
>So then yesterday a friend came and we put my computer back to normal
>start
>up. After that, neither of us have any idea how, but office 365
>installed
>absolutely perfectly.
>
> 
>
>The only slight issue I have now is the following: when I add my
>Hotmail
>account to outlook it brings up an error message that a DLL is missing
>and
>then outlook crashes. If the Hotmail account is removed outlook works
>absolutely fine with the rest of my accounts. I have tried to install
>an
>update, which was offered to me when googling about the missing DLL,
>but
>update claims that it does not apply to anything on my computer. Though
>my
>Hotmail account is by no means essential or im-portant to me, it would
>be
>nice if I could use outlook to check it. Quite ironic that microsoft's
>own
>e-mail address is the one that crashes Outlook.
>
> 
>
>Another issue is with conversation view. I don't know if the
>conversation
>view is meant to be on by default, but in instance of my outlook it is
>not
>and I am not sure how to turn it on. I tried everywhere, but there
>doesn't
>seem to be anywhere that I can find to do so. Thanks a lot for reading.

Other related posts: