Jackie, not much to say just now, but I'm sure I've heard of blind people doing CAB and welfare rights work, but cannot for the life of me recall who or where. If it comes back to me I'll let you know. Mind you, after your experience I'm not sure how much I'd want to go back myself and face the negative and hostile welcome you got. Cheers, From Ray I can be contacted off-list at: mailto:ray-48@xxxxxxxx -----Ori ginal Message----- Jackie Cairns Subject: [access-uk] Off topic: Access and training with Citizens Advice Buerau Hi All Apologies for the cross-posting of this topic, but I would appreciate any views as it is an access issue that does involve the Internet to a certain degree. Exactly a year ago, I decided to contact Citizens Advice Bureau with a view to becoming a volunteer Adviser. Unfortunately, when I went to my local office and tried to queue up to see someone about it, the person on duty literally slammed the door in my face when I tried to make a polite enquiry. Hurt, but not daunted, I contacted their Head Office in Edinburgh, and was told that they were unsure if blind people ever did advisory work, but would find out and get the relevant people in my locality to contact me. I'm still waiting ... My son, Ian, is currently looking for another job as rumour has it that Comet may be making him redundant in their usual cost-cutting drive. While he was scanning the local paper today, he came across the Citizens Advice Bureau advertisement for volunteers in our area again, which stated that they are commencing training in late February. I am really keen to get involved in this for a couple of reasons. Firstly, it is community-based and something I could lend my skills to. Secondly, there would be a wide variety of topics to deal with, and I would find it extremely challenging and worthwhile. But what can I do if they become defensive about my blindness, or negative towards having a blind volunteer? Could I shove the DDA up their noses because it is only volunteering, or complain to anyone if they don't accept me onto their training programme? One of the reasons they cited for my unsuitability last year - bearing in mind I never even got an interview - was that I couldn't access the paperwork required to complete my training, or help clients complete benefit claims and other forms. But my understanding is that most, if not all, of this is online now. Does anyone have a view about this? Has anyone done any CAB work or welfare rights who could speak firsthand of their difficulties with materials or even clients in a general sense? I would very much welcome your views as I want to proceed, but need to be prepared for another door slam. Jackie ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq