Jackie Don't be surprised at who listens to In Touch. Iain ----- Original Message ----- From: Jackie Cairns To: Access UK Mailing List Sent: Monday, January 21, 2008 6:31 PM Subject: [access-uk] Off Topic: In Touch Hi List Some of you may remember that I wanted to give positive feedback via perhaps In Touch to my recent stay in hospital. When I came home three weeks ago, I was having great difficulty in contacting the In Touch team, and had actually given up on it until this afternoon. I got a phone call asking if I could be interviewed to say what a good experience I had received, especially given how ill I ended up being anyway. I am delighted that I have now been able to say how well I was treated, and how NHS Grampian went that extra mile for both of us. I can't tell you how much this means to me, especially after all the negative things we read and hear about. I thought that I would let you know that, in the end, sense prevailed, and that this was a good outcome. I very much doubt anyone at NHS Grampian will hear it, but the fact is I hope it gives some blind person out there some reality that not everything in this world is bad for them. Jackie