[access-uk] Off Topic: In Touch

  • From: "Jackie Cairns" <cairnsplace@xxxxxxx>
  • To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 21 Jan 2008 18:31:25 -0000

Hi List

Some of you may remember that I wanted to give positive feedback via perhaps In 
Touch to my recent stay in hospital.  When I came home three weeks ago, I was 
having great difficulty in contacting the In Touch team, and had actually given 
up on it until this afternoon.  I got a phone call asking if I could be 
interviewed to say what a good experience I had received, especially given how 
ill I ended up being anyway.

I am delighted that I have now been able to say how well I was treated, and how 
NHS Grampian went that extra mile for both of us.  I can't tell you how much 
this means to me, especially after all the negative things we read and hear 
about.  I thought that I would let you know that, in the end, sense prevailed, 
and that this was a good outcome.  I very much doubt anyone at NHS Grampian 
will hear it, but the fact is I hope it gives some blind person out there some 
reality that not everything in this world is bad for them.


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