Apologies for the off topic post and hopefully I can be forgiven. To make sure that this doesn't get blown in to a full thread on here please respond directly to me at vanja@xxxxxxxxxxx <mailto:vanja@xxxxxxxxxxx> The only reason I'm posting on here is because I have been fighting with this for last 4 or so hours and am getting really frustrated. For various reasons I have had to reinstall office 365 and since doing that the outlook addressbook is completely gone. Luckily I have a back up of my addressbook as a .csv file plus I have also downloaded ones from Gmail and loutlook.com. However, whenever I try to import either of them through the regular way of importing through outlooks wizard I get the following error message: "Translation Error An error has occurred in the Microsoft Office Outlook translator while initializing a translator to build a field map. Internal error: Unable to load File Access Engine (.FAE) DLL, additional Outlook translators can be installed from the ValuPack." After a lot research the only thing I could find out is that there may be a fault with mapi32.dll file. First of all I'm not sure where to get it as I'm not sure I could trust most of these dll sites, but even if I would to get a safe copy of the file and if I was to do any modification I get 'access denied' if I try to do anything within windows\system32 folder even though I am an admin and should/do have all the permissions. When I try to change the folder attributes through the security part of the properties windows does not let me. I'm very frustrated and not in the mood to go through the process again and bring up exact error messages, but if anyone thinks it'd help I can do so to whom ever would want it if you message me individually. Needless to say I am very annoyed as I now have absolutely no contacts in my outlook for whatever reason. Again, huge apologies as I know this is not at all access issue and I promise this will not be mentioned any more unless moderator/s permit further discussion and I hope that this one off post is OK since this is not something I do on regular bases. Thank you very much for your patience and understanding. Vanja