[access-uk] Re: OT Virgin trains
- From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 22 Jan 2008 12:25:35 -0000
Just to concur with what Andy says, as I use Birmingham station. They
were very helpful yesterday when I booked a ticket, offering me all
the seating options and Travel Care. Yes, it is a very,very busy
station, and the day cannot come soon enough when the much overdue
revamp of the station happens, that's if we're not held to ransom over
congestion charging here.
From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On
Behalf Of Andy Collins
Sent: 22 January 2008 12:18PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: OT Virgin trains
Scott - I do this regularly, and have always, without exception, found
it an excellent service. I always book assistance and tickets on their
dedicated phone line:
08457 443366
Their staff are very helpful, and will try and find you the kind of
seat you prefer from the seating plan; I.e. airline seats or table
seats, and you can book 2 seats if travelling with a guide dog, for no
extra cost.
I have found the one station where staff don't come to me pretty much
strait away after stepping from the train, is Birmingham, but it is a
very busy station, and I've never been left unattended. If it feels
I've been stood there a while, I find it easy to just ask a member of
the public if station staff are about, but really, it all works out
very well, give it a go, and good luck -
Andy
----- Original Message -----
From: Scott
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, January 22, 2008 11:51 AM
Subject: [access-uk] OT Virgin trains
Sorry for the off topic subject folks, trying to get subscribed to the
VI gen list but not having much luck so would be glad of any answers
to this 1 off list please.
Anyone travel with Virgin trains regularly, what do you think of their
assistance and what is best way to book both tix and assistance on
journeys,
thanks,
Scott
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