Graham, go to tools and options. In the read tab, there's a check box which says, read all messages in plain text. If it's checked, uncheck it and if it's unchecked, check it. Can't quite remember which way round it goes. Then hit apply and okay and that'll sort it. Cheers, Sandra. ** To leave the list, send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq