Hi, I wouldn't use Phoenix, especially if you don't have sighted assistance, it is tricky and not very accessible. Try a hard reset, that is hold down the call ke, the star key and the 3 key and switch on power while they are held down. All the best Steve From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Saqib Sent: Thursday 4 February 2010 17:39 To: Access-uk Subject: [access-uk] Nokia update crash Hi. I tried to update my Nokia N97 Mini and it crashed and now isn't working anymore. I can't believe this has happened to me again. How do I find this Phoenex software which restores it to life? My Twitter page is www.twitter.com/saqib1975 MSN Saqib500@xxxxxxxxxxx