[access-uk] Re: New online RNIB library catalogue

  • From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 29 Apr 2015 13:02:03 +0100

I haven't seen the shop website yet, I'm just getting ratty about the
catalogue first! (smile). It doesn't matter what you say in any case, they
do as they please. I mean, if their Customer Services team don't know what
to do about generating a password, what chance do we minions have?
Navigating RNIB at all these days is fraught with frustration and is very
wearing.

Kind Regards,

Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info
Read my EyeWrite blog: www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
martin wilsher
Sent: 29 April 2015 12:52
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: New online RNIB library catalogue

Jackie, send your comprehensive teardown to RNIB, quite frankly, their
website is shocking in parts. No instruction manuals for instance, shame.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: 29 April 2015 12:41
To: access-uk@xxxxxxxxxxxxx; 'BCAB Discussion List';
RNIBTalkingBooksArena@xxxxxxxxxxxxxxxxx
Subject: [access-uk] New online RNIB library catalogue

I sincerely apologise for cross-posting this, especially if you subscribe to
all three lists.

I am absolutely furious, to put it mildly, and feel we deserve an
explanation from RNIB on their half-cocked handling of this new facility.

The new catalogue has gone live, and if you visit www.rniblibrary.com you
can hopefully browse for what you are looking for. But here is the catch.
You need to log in at some point. The first edit field requires you to
enter your Customer Number. The next field requires your password. But,
guess what? You don't have a password to use in the second edit field, so
you need to call RNIB Helpline. The person who helped me was very nice, and
he told me he had only just received the information that required him to
generate a password to go with my Customer Number. He called me back once
he had this info and passed it onto me.

At no point on the new site does it tell you that you need to contact RNIB
to do this. There is a log-in link, but there is no point using that until
you have a password from them. Why didn't they put a Register link on there
so you could go through the process of creating your own password like most
sites offer?

And so to searching for something. I put in Peter James just to see how the
search panned out. I chose Talking Books from the combo box. The search
results brought up six pages. There is no heading per result, so the
quickest way to run through the results is to press x for each tick box to
give you the item it has found. And even more annoying was the fact that
before I could get to all the stuff by Peter James, I got items by people
called Peter, or whose surnames are James. When I finally got to page
three, I found the books by Peter James. If you type in a search with Peter
James, wouldn't it be more sensible to have books by him first, then add
those by Peter or James afterwards?

I did offer to help test this site, but was never contacted. It isn't the
best experience when using a screenreader, but then since when did it matter
to RNIB how people with no sight at all embrace their new facilities?

Sorry to be grumpy about this, but when we have waited for so long to see
the new online library, only to discover we need to contact RNIB and all
that involves to have a password generated, it makes me wonder why we bother
at all!

Kind Regards,

Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info Read my Eye Write blog:
www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate


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