[access-uk] Re: New iPhone questions, please?

  • From: Barry Toner <barry@xxxxxxxxxxxxxxxxx>
  • To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 8 Mar 2011 15:11:48 +0000

Hi,

Here's a basic daisy version i made a little back.

http://goo.gl/fyBFK

Regards,
Barry.

> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Colin Fowler
> Sent: Tuesday, March 08, 2011 3:01 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: New iPhone questions, please?
>
> Thanks Carol
> ----- Original Message -----
> From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, March 08, 2011 2:50 PM
> Subject: [access-uk] Re: New iPhone questions, please?
>
>
> > Colin and all,
> >
> > The PDF is here:
> >
> > http://manuals.info.apple.com/en_US/iPod_touch_iOS4_User_Guide.pdf
> >
> > I thought Jim couldn't manage the .PDF so sent him my converted text
> file.
> > Let me know if you need this and I'll send it to you directly on
> request,
> > since it's only small;  but otherwise it's best easily obtainable
> from the
> > Apple site (direct URL given above).
> >
> > Hope that helps.
> >
> > --
> > Carol P
> >
> >
> > ---- Original Message ----
> > From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
> > To: <access-uk@xxxxxxxxxxxxx>
> > Sent: Tuesday, March 08, 2011 10:14 AM
> > Subject: [access-uk] Re: New iPhone questions, please?
> >
> >> It would be very useful if Carole could post it somewhere
> >> or a link to it so that people that may be changing to
> >> the Iphone or considering it in the future have use of
> >> this too.
> >> ----- Original Message -----
> >> From: "Jim Doherty" <j_doherty2@xxxxxxx>
> >> To: <access-uk@xxxxxxxxxxxxx>
> >> Sent: Monday, March 07, 2011 3:53 PM
> >> Subject: [access-uk] Re: New iPhone questions, please?
> >>
> >>
> >>> Hi Carol,
> >>>
> >>> If its no trouble, could you send me the text copy of
> >>> the manual off line please.
> >>>
> >>> thanks
> >>> Jim
> >>>
> >>>
> >>> -----Original Message-----
> >>> From: Carol Pearson
> >>> Sent: Monday, March 07, 2011 2:43 PM
> >>> To: access-uk@xxxxxxxxxxxxx
> >>> Subject: [access-uk] Re: New iPhone questions, please?
> >>>
> >>> Jim,
> >>>
> >>> It was in the Ipod Manual.  I think Jackie put me on to
> >>> it.
> >>> I have a text copy and thought I'd sent you one, but
> >>> maybe not.
> >>> Could send off line if it helps.
> >>>
> >>> --
> >>> Carol P
> >>> ---- Original Message ----
> >>> From: "Jim Doherty" <j_doherty2@xxxxxxx>
> >>> To: <access-uk@xxxxxxxxxxxxx>
> >>> Sent: Monday, March 07, 2011 1:37 PM
> >>> Subject: [access-uk] Re: New iPhone questions, please?
> >>>
> >>>> Hi Carol,
> >>>>
> >>>> Can you tell me where you read the instructions for
> >>>> deleting multiple mail messages, I asked about this
> >>>> before on this list and got no replies, so if it was a
> >>>> text message and you kept it, could you forward it onto
> >>>> me, or let me know where you read the instructions.
> >>>> thanks.  Jim
> >>>>
> >>>>
> >>>> -----Original Message-----
> >>>> From: Carol Pearson
> >>>> Sent: Monday, March 07, 2011 10:15 AM
> >>>> To: access-uk@xxxxxxxxxxxxx
> >>>> Subject: [access-uk] Re: New iPhone questions, please?
> >>>>
> >>>> Hi Jackie,
> >>>>
> >>>> Yes, it's much better to keep your finger on the screen
> >>>> till you find the icon you want, if you think you're
> >>>> anywhere near it anyway.
> >>>> I am beginning to get to grips with writing on the
> >>>> onboard keyboard, but it's still rather tedious.  I
> >>>> haven't really mastered how to tell for definite what
> >>>> I've just deleted, if I get incorrect letters or just
> >>>> want to delete an extra space after a word, for
> >>>> example. I've also read about deleting multiple mail
> >>>> messages at once but haven't managed to really understand/find out
> >>>> how to do this in practice.
> >>>> Anyway, like you I'm getting there, even if I do tend to
> >>>> have to use keyboard and ipod, not to mention BN, to get
> >>>> the best working arrangement at times.
> >>>>
> >>>> Think I'll wait till the next generation of phones comes
> >>>> out, unless I get an offer like yours of course! <Smiles>
> >>>> Anyway, bashing on and enjoying.  At least I'm beginning
> >>>> to be able to find and play individual songs with
> >>>> inputting on the screen now.
> >>>> --
> >>>> Carol P
> >>>>
> >>>>
> >>>> ---- Original Message ----
> >>>> From: "Jackie Cairns"
> >>>> <jackie.cairnsplace@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx>
> >>>> Sent: Monday, March 07, 2011 9:18 AM
> >>>> Subject: [access-uk] Re: New iPhone questions, please?
> >>>>
> >>>>> Hi Carol
> >>>>>
> >>>>> Just things like keeping my finger on the screen and
> >>>>> sliding it across so that the icons are read out as I
> >>>>> go, rather than  me lifting my finger and dabbing at
> >>>>> them, which is what I had a tendency to do.  And he
> >>>>> showed me how to get rid of unwanted messages which I
> >>>>> do in some way or other.  He also took a picture of
> >>>>> Martin and I together and placed this on both my iPod
> >>>>> Touch and iPhone so you can see it when you unlock the
> >>>>> screen.  It's just a personal touch that I wanted to
> >>>>> have on my devices.
> >>>>> I'm now beginning to get used to texting.  It's a long
> >>>>> way round for a shortcut if you ask me, but I'm
> >>>>> determined, so that helps! (smiles).
> >>>>>
> >>>>> Ian has also been playing with the Mac while here, and
> >>>>> likes it better than Windows in some respects.  He
> >>>>> prefers the graphics, and loves the keyboard, not to
> >>>>> mention its size.  He also thought VoiceOver was a vast
> >>>>> improvement to Eloquence for listening to which I found
> >>>>> rather interesting.
> >>>>>
> >>>>>
> >>>>> Kind Regards,
> >>>>>
> >>>>> Jackie Cairns
> >>>>> J&M Work-Ability
> >>>>>
> >>>>> jandm@xxxxxxxxxxxxxxxxxx
> >>>>> www.work-ability.co.uk
> >>>>> -----Original Message-----
> >>>>> From: access-uk@xxxxxxxxxxxxx
> >>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol
> >>>>> Pearson
> >>>>> Sent: 06 March 2011 18:23
> >>>>> To: access-uk@xxxxxxxxxxxxx
> >>>>> Subject: [access-uk] Re: New iPhone questions, please?
> >>>>>
> >>>>> Jackie, so what did your son show you?  Do pass on in
> >>>>> case I should need/want to know, and anyone else for
> >>>>> that matter.
> >>>>>
> >>>>> --
> >>>>> Carol P
> >>>>> ---- Original Message ----
> >>>>> From: "Jackie Cairns"
> >>>>> <jackie.cairnsplace@xxxxxxxxxxxxxx> To:
> >>>>> <access-uk@xxxxxxxxxxxxx> Sent: Sunday, March 06, 2011 1:06 PM
> >>>>> Subject: [access-uk] Re: New iPhone questions, please?
> >>>>>
> >>>>>> Hi Carol
> >>>>>>
> >>>>>> My son being here this weekend has helped a bit too. He has
> worked
> >>>>>> out what VoiceOver does, and shown me a
> >>>>>> couple of things that have been helpful. Still not a
> >>>>>> convert to the actual phone, but getting there and as
> >>>>>> determined as ever.
> >>>>>>
> >>>>>>
> >>>>>> Kind Regards,
> >>>>>>
> >>>>>> Jackie Cairns
> >>>>>> J&M Work-Ability
> >>>>>>
> >>>>>> jandm@xxxxxxxxxxxxxxxxxx
> >>>>>> www.work-ability.co.uk
> >>>>>> -----Original Message-----
> >>>>>> From: access-uk@xxxxxxxxxxxxx
> >>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol
> >>>>>> Pearson
> >>>>>> Sent: 04 March 2011 17:28
> >>>>>> To: access-uk@xxxxxxxxxxxxx
> >>>>>> Subject: [access-uk] Re: New iPhone questions, please?
> >>>>>>
> >>>>>> Yes, I'm determined now to master it, having got going
> >>>>>> with the Ipod.
> >>>>>>
> >>>>>> I agree, you don't want to rely solely on the
> >>>>>> keyboard.
> >>>>>> --
> >>>>>> Carol P
> >>>>>> ---- Original Message ----
> >>>>>> From: "Jackie Cairns"
> >>>>>> <jackie.cairnsplace@xxxxxxxxxxxxxx> To:
> >>>>>> <access-uk@xxxxxxxxxxxxx> Sent: Friday, March 04,
> >>>>>> 2011 10:16 AM Subject: [access-uk] Re: New iPhone
> >>>>>> questions, please?
> >>>>>>> Hi Barry
> >>>>>>>
> >>>>>>> Yes, I'm trying hard to use the screen with my
> >>>>>>> fingers as it's more realistic than having to get
> >>>>>>> the keyboard out every time.  It's a life-saver for
> >>>>>>> certain things, but I'm determined to master it, and
> >>>>>>> would encourage anyone else to do likewise.
> >>>>>>>
> >>>>>>>
> >>>>>>> Kind Regards,
> >>>>>>>
> >>>>>>> Jackie Cairns
> >>>>>>> J&M Work-Ability
> >>>>>>>
> >>>>>>> jandm@xxxxxxxxxxxxxxxxxx
> >>>>>>> www.work-ability.co.uk
> >>>>>>> -----Original Message-----
> >>>>>>> From: access-uk@xxxxxxxxxxxxx
> >>>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Barry
> >>>>>>> Toner
> >>>>>>> Sent: 04 March 2011 09:58
> >>>>>>> To: access-uk@xxxxxxxxxxxxx
> >>>>>>> Subject: [access-uk] Re: New iPhone questions,
> >>>>>>> please?
> >>>>>>> Hi Jackie,
> >>>>>>>
> >>>>>>> I'd say it took at least 2 weeks of using the
> >>>>>>> on-screen keyboard before I started to feel
> >>>>>>> reasonably comfortable.
> >>>>>>> Allot of frustration!  I've now got the Wireless
> >>>>>>> keyboard and of course it's wonderful.  I'm very glad
> >>>>>>> though that I spent several months with the on-screen
> >>>>>>> keyboard and controls though first!
> >>>>>>>
> >>>>>>> Barry.
> >>>>>>>
> >>>>>>>> -----Original Message-----
> >>>>>>>> From: access-uk@xxxxxxxxxxxxx
> >>>>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie
> >>>>>>>> Cairns
> >>>>>>>> Sent: Friday, March 04, 2011 9:30 AM
> >>>>>>>> To: access-uk@xxxxxxxxxxxxx
> >>>>>>>> Subject: [access-uk] Re: New iPhone questions,
> >>>>>>>> please?
> >>>>>>>> Hi Ed
> >>>>>>>>
> >>>>>>>> Getting there, painfully slowly.  I dread the phone
> >>>>>>>> ringing or a text coming in, but I'm beginning to
> >>>>>>>> get round it without the keyboard and using my fingers.
> >>>>>>>> I guess everyone has gone through this to get to where
> >>>>>>>> they are in using an iPhone competently.  I've got
> >>>>>>>> my son coming over tonight for a long weekend, and I'm
> >>>>>>>> going to get him to turn VoiceOver on on his iPhone,
> >>>>>>>> then we can have a proper dual!! (smile).
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> Kind Regards,
> >>>>>>>>
> >>>>>>>> Jackie Cairns
> >>>>>>>> J&M Work-Ability
> >>>>>>>>
> >>>>>>>> jandm@xxxxxxxxxxxxxxxxxx
> >>>>>>>> www.work-ability.co.uk
> >>>>>>>> -----Original Message-----
> >>>>>>>> From: access-uk@xxxxxxxxxxxxx
> >>>>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Edward
> >>>>>>>> Green
> >>>>>>>> Sent: 04 March 2011 00:11
> >>>>>>>> To: access-uk@xxxxxxxxxxxxx
> >>>>>>>> Subject: [access-uk] Re: New iPhone questions,
> >>>>>>>> please?
> >>>>>>>> Hi Jackie,
> >>>>>>>>
> >>>>>>>> Sticking 2 fingers up will continuously read a book
> >>>>>>>> to you in iBooks. Actually it won't, but flicking
> >>>>>>>> upwards with 2 fingers will and I couldn't resist the joke.
> >>>>>>>>
> >>>>>>>> Ed
> >>>>>>>>
> >>>>>>>> -----Original Message-----
> >>>>>>>> From: access-uk@xxxxxxxxxxxxx
> >>>>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie
> >>>>>>>> Cairns
> >>>>>>>> Sent: 03 March 2011 10:58
> >>>>>>>> To: access-uk@xxxxxxxxxxxxx
> >>>>>>>> Subject: [access-uk] Re: New iPhone questions,
> >>>>>>>> please?
> >>>>>>>> Thanks Ed, very helpful and stuff worth saving for
> >>>>>>>> future reference. I'm kind of getting there, but
> >>>>>>>> it's rather a case of sticking two fingers up at the
> >>>>>>>> moment than gesturing with the phone itself.  I've been
> >>>>>>>> practising the gestures within VoiceOver, and they
> >>>>>>>> seem to work, but what a faff to answer a call or
> >>>>>>>> delete something.  And as for forwarding a joke,
> >>>>>>>> well let's just say my friends will have to wait a bit
> >>>>>>>> longer for them!! (smile).
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> Kind Regards,
> >>>>>>>>
> >>>>>>>> Jackie Cairns
> >>>>>>>> J&M Work-Ability
> >>>>>>>>
> >>>>>>>> jandm@xxxxxxxxxxxxxxxxxx
> >>>>>>>> www.work-ability.co.uk
> >>>>>>>> -----Original Message-----
> >>>>>>>> From: access-uk@xxxxxxxxxxxxx
> >>>>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Edward
> >>>>>>>> Green
> >>>>>>>> Sent: 03 March 2011 06:32
> >>>>>>>> To: access-uk@xxxxxxxxxxxxx
> >>>>>>>> Subject: [access-uk] Re: New iPhone questions,
> >>>>>>>> please?
> >>>>>>>> Hi Jackie,
> >>>>>>>>
> >>>>>>>> Apologies if someone has answered your questions
> >>>>>>>> already, but I haven't seen a reply.
> >>>>>>>>
> >>>>>>>> To delete a contact, open it, and double tap on
> >>>>>>>> edit. Then flick with three
> >>>>>>>> fingers to the right.  Your iPhone should say
> >>>>>>>> something like "rows 3 to 8 of 8".  The delete
> >>>>>>>> contact option should have appeared after "add field". If
> >>>>>>>> for some reason flicking with three fingers to the right
> >>>>>>>> doesn't work initially, flick with one finger until
> >>>>>>>> you're a little further down the list of fields
> >>>>>>>> already visible.
> >>>>>>>>
> >>>>>>>> You'll see that you already have some options to
> >>>>>>>> delete different numbers without doing the
> >>>>>>>> 3-fingered flick, but this will leave you with a blank contact
> >>>>>>>> unless you use the delete contact option.
> >>>>>>>>
> >>>>>>>> There are a couple of ways to answer calls.  You can
> >>>>>>>> either do a 2- fingered double tap which is the
> >>>>>>>> quickest if you are comfortable with the gesture.
> >>>>>>>> If not though, then you can use the standard flick
> >>>>>>>> right or left with one finger gestures to navigate
> >>>>>>>> the screen.  You will see a "slide to answer"
> >>>>>>>> option.  Double tapping on this (with one finger)
> >>>>>>>> will also answer the call.
> >>>>>>>> This sounds longer but, as I say, you may find
> >>>>>>>> you're able to accomplish it quickly enough if the
> >>>>>>>> 2-fingered double tap is giving you problems.
> >>>>>>>>
> >>>>>>>> I'm afraid I don't know how to turn the voicemail
> >>>>>>>> off on o2.  Could it be somewhere in the message
> >>>>>>>> settings when you ring the 901 number? Alternatively, are you
> >>>>>>>> able to change either there or on the phone itself
> >>>>>>>> how long it takes for the voicemail to kick in? You
> >>>>>>>> could always lengthen this interval if so.
> >>>>>>>>
> >>>>>>>> Hope this helps.
> >>>>>>>>
> >>>>>>>> Ed
> >>>>>>>>
> >>>>>>>> -----Original Message-----
> >>>>>>>> From: access-uk@xxxxxxxxxxxxx
> >>>>>>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie
> >>>>>>>> Cairns
> >>>>>>>> Sent: 02 March 2011 14:20
> >>>>>>>> To: access-uk@xxxxxxxxxxxxx
> >>>>>>>> Subject: [access-uk] New iPhone questions, please?
> >>>>>>>>
> >>>>>>>> Well, all the contacts are in now, but I have a few
> >>>>>>>> questions please?
> >>>>>>>>
> >>>>>>>> 1.  How do I remove an unwanted contact?
> >>>>>>>>
> >>>>>>>> 2.  What does one do to delete read or unwanted
> >>>>>>>> messages to be discarded?
> >>>>>>>>
> >>>>>>>> 3.  I'm still having finger gesture problems, so
> >>>>>>>> don't always manage to answer the phone until Voicemail
> >>>>>>>> kicks in.  As I'm on O2, what is the number to turn
> >>>>>>>> Voicemail off.  I know it is 901 to dial it.
> >>>>>>>>
> >>>>>>>> Getting there, but finding it a bit frustrating at
> >>>>>>>> times.  For example, I don't like the way a text
> >>>>>>>> message alert will sound when you are talking to
> >>>>>>>> someone on the phone, and VoiceOver reads out the
> >>>>>>>> text message you have just received.  Is there a way of
> >>>>>>>> stopping it?
> >>>>>>>>
> >>>>>>>> Thanks for your help as ever.
> >>>>>>>>
> >>>>>>>> Kind Regards,
> >>>>>>>>
> >>>>>>>> Jackie Cairns
> >>>>>>>> J&M Work-Ability
> >>>>>>>>
> >>>>>>>> jandm@xxxxxxxxxxxxxxxxxx
> >>>>>>>> www.work-ability.co.uk
> >>>>>>>>
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> >>>> ** If this link doesn't work then send a message to:
> >>>> ** access-uk-request@xxxxxxxxxxxxx
> >>>> ** and in the Subject line type
> >>>> ** unsubscribe
> >>>> ** For other list commands such as vacation mode, click
> >>>> on the ** immediately-following link:-
> >>>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> >>>> ** or send a message, to
> >>>> ** access-uk-request@xxxxxxxxxxxxx with the Subject:-
> >>>> faq
> >>>> ** To leave the list, click on the immediately-following
> >>>> link:- **
> >>>> [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> >>>> ** If this link doesn't work then send a message to:
> >>>> ** access-uk-request@xxxxxxxxxxxxx
> >>>> ** and in the Subject line type
> >>>> ** unsubscribe
> >>>> ** For other list commands such as vacation mode, click
> >>>> on the ** immediately-following link:-
> >>>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> >>>> ** or send a message, to
> >>>> ** access-uk-request@xxxxxxxxxxxxx with the Subject:-
> >>>> faq
> >>> ** To leave the list, click on the immediately-following
> >>> link:- **
> >>> [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> >>> ** If this link doesn't work then send a message to:
> >>> ** access-uk-request@xxxxxxxxxxxxx
> >>> ** and in the Subject line type
> >>> ** unsubscribe
> >>> ** For other list commands such as vacation mode, click
> >>> on the ** immediately-following link:-
> >>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> >>> ** or send a message, to
> >>> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> >>> ** To leave the list, click on the immediately-following
> >>> link:- **
> >>> [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> >>> ** If this link doesn't work then send a message to:
> >>> ** access-uk-request@xxxxxxxxxxxxx
> >>> ** and in the Subject line type
> >>> ** unsubscribe
> >>> ** For other list commands such as vacation mode, click
> >>> on the ** immediately-following link:-
> >>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> >>> ** or send a message, to
> >>> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> >>>
> >>
> >> ** To leave the list, click on the immediately-following
> >> link:- **
> >> [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> >> ** If this link doesn't work then send a message to:
> >> ** access-uk-request@xxxxxxxxxxxxx
> >> ** and in the Subject line type
> >> ** unsubscribe
> >> ** For other list commands such as vacation mode, click
> >> on the ** immediately-following link:-
> >> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> >> ** or send a message, to
> >> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> >
> > ** To leave the list, click on the immediately-following link:-
> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> > ** If this link doesn't work then send a message to:
> > ** access-uk-request@xxxxxxxxxxxxx
> > ** and in the Subject line type
> > ** unsubscribe
> > ** For other list commands such as vacation mode, click on the
> > ** immediately-following link:-
> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> > ** or send a message, to
> > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> >
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq



__________ Information from ESET Smart Security, version of virus signature 
database 5936 (20110308) __________

The message was checked by ESET Smart Security.

http://www.eset.com

** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq

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