Hi Darren, Open Internet Explorer, then Tools, Options, then go over to Connections, and set it to Never Dial A Connection. Now try again, and see if that works. I don't know how to do it in Firefox. All the best Steve -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Darran Ross Sent: Tuesday 7 July 2009 11:23 To: Access-UK Subject: [access-uk] Need Help, Unable to Access the Net Hi List. Although I'm able to download and send e-mail, I'm unable to access the net with either IE or Firefox. All attempts are throwing up the following error message, and I'd appreciate it if anyone knows what it means and how I go about resolving it. Error 623: The system could not find the phone book entry for this connection. Many thanks. Darran "It is not his creed nor his nationality which counts - it's the man himself." Willie Maley __________ Information from ESET NOD32 Antivirus, version of virus signature database 4221 (20090706) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq