[access-uk] Re: Natwest, Card Readers - the helpful bank, or the wasteful bank?

  • From: "Kevin Lloyd" <kevin.lloyd3@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 28 May 2014 19:44:58 +0100

When I received the talking card reader some years ago, it came with a CD with 
manuals in all formats including text and html.  I have them available if 
anyone is interested and wants to drop me a mail at
kevin.lloyd3@xxxxxxxxxxxxxx

Regards.

Kevin

From: vanja@xxxxxxxxxxx 
Sent: Wednesday, May 28, 2014 5:45 PM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: Natwest, Card Readers - the helpful bank, or the 
wasteful bank?

Hello,

 

I know I got mine a few years ago, but I certainly did not have to order a 
regular non-talking one in order to get a talking one itself. As for how it is? 
It works absolutely fine. It has a few puttons on it and a regular keypad and 
once turned on it starts talking. Once you insert your card in it will ask for 
the pin, so you need to enter your PIN then press OK and then choose relevant 
action.

 

I can’t remember if it came with some sort of manual or I just figured it out 
on my own, either way once I got it it wasn’t too hard to figure out how to use 
it.

 

I know that the natwest and their card readers was discussed several times on 
this list and based on others people’s experience seems like, for whatever 
reason, it seems a bit harder to obtain them than a few years ago when I needed 
one, but I also seem to recall that, again based on other people’s experiences 
that with the bit of persistence they certainly are obtainable, so I guess just 
keep at it.

 

Someone also suggested that you can try going in to your local branche and try 
talking to them about it.

 

Good luck and let us know how it goes.

 

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Clive.Lever@xxxxxxxxxxx
Sent: 28 May 2014 16:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Natwest, Card Readers - the helpful bank, or the wasteful 
bank?

 

Hello all,

 

I’ve just been on the phone and have been told that to get a touch tone card 
reader, I first have to order a standard, inaccessible reader by going online; 
Then wait up to 15 days for it to arrive; then phone Actionline to say I can’t 
use it, and order the one I wanted in the first place. This seems barmy to me, 
but is it correct? If so, it seems to me that it’s a waste of their card reader 
and my time. Has anyone else had experience of Natwest online banking using one 
of their card readers? Is the Touchtone card reader any cop, and how does it 
work?

 

Thanks,

Clive

 

 

Clive Lever

Diversity and Equality Officer

Kent County Council

 

Office: 01622 221163

Email: clive.lever@xxxxxxxxxxx 

 

 

Kent County Council

Room G37

Sessions House

Maidstone, Kent.

ME14 1XQ

 

 

 

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