When I received the talking card reader some years ago, it came with a CD with manuals in all formats including text and html. I have them available if anyone is interested and wants to drop me a mail at kevin.lloyd3@xxxxxxxxxxxxxx Regards. Kevin From: vanja@xxxxxxxxxxx Sent: Wednesday, May 28, 2014 5:45 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Natwest, Card Readers - the helpful bank, or the wasteful bank? Hello, I know I got mine a few years ago, but I certainly did not have to order a regular non-talking one in order to get a talking one itself. As for how it is? It works absolutely fine. It has a few puttons on it and a regular keypad and once turned on it starts talking. Once you insert your card in it will ask for the pin, so you need to enter your PIN then press OK and then choose relevant action. I can’t remember if it came with some sort of manual or I just figured it out on my own, either way once I got it it wasn’t too hard to figure out how to use it. I know that the natwest and their card readers was discussed several times on this list and based on others people’s experience seems like, for whatever reason, it seems a bit harder to obtain them than a few years ago when I needed one, but I also seem to recall that, again based on other people’s experiences that with the bit of persistence they certainly are obtainable, so I guess just keep at it. Someone also suggested that you can try going in to your local branche and try talking to them about it. Good luck and let us know how it goes. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Clive.Lever@xxxxxxxxxxx Sent: 28 May 2014 16:51 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Natwest, Card Readers - the helpful bank, or the wasteful bank? Hello all, I’ve just been on the phone and have been told that to get a touch tone card reader, I first have to order a standard, inaccessible reader by going online; Then wait up to 15 days for it to arrive; then phone Actionline to say I can’t use it, and order the one I wanted in the first place. This seems barmy to me, but is it correct? If so, it seems to me that it’s a waste of their card reader and my time. Has anyone else had experience of Natwest online banking using one of their card readers? Is the Touchtone card reader any cop, and how does it work? Thanks, Clive Clive Lever Diversity and Equality Officer Kent County Council Office: 01622 221163 Email: clive.lever@xxxxxxxxxxx Kent County Council Room G37 Sessions House Maidstone, Kent. ME14 1XQ