[access-uk] Re: Natwest, Card Readers - the helpful bank, or the wasteful bank?

  • From: Shaun O'Connor <capricorn8159@xxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Wed, 28 May 2014 17:20:54 +0100

could be wrong Clive but i think they are trying t fob you off.. a bit
of persistence should help it doesn't sound right to me somehow.( push
them on why you should first ask for something in the knowledge if would
be inaccessible to you in the first place AND essentially be costing
them more money)


On 28/05/2014 16:50, Clive.Lever@xxxxxxxxxxx wrote:
>
> Hello all,
>
>  
>
> I've just been on the phone and have been told that to get a touch
> tone card reader, I first have to order a standard, inaccessible
> reader by going online; Then wait up to 15 days for it to arrive; then
> phone Actionline to say I can't use it, and order the one I wanted in
> the first place. This seems barmy to me, but is it correct? If so, it
> seems to me that it's a waste of their card reader and my time. Has
> anyone else had experience of Natwest online banking using one of
> their card readers? Is the Touchtone card reader any cop, and how does
> it work?
>
>  
>
> Thanks,
>
> Clive
>
>  
>
>  
>
> *Clive Lever*
>
> /Diversity and Equality Officer/
>
> /Kent County Council/
>
>  
>
> Office: 01622 221163
>
> Email: clive.lever@xxxxxxxxxxx <mailto:clive.lever@xxxxxxxxxxx>
>
>  
>
>  
>
> *Kent County Council*
>
> *Room G37*
>
> *Sessions House*
>
> *Maidstone, Kent.*
>
> *ME14 1XQ*
>
>  
>
>  
>
>  
>

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