[access-uk] Natwest, Card Readers - the helpful bank, or the wasteful bank?

  • From: <Clive.Lever@xxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 28 May 2014 15:50:49 +0000

Hello all,

I've just been on the phone and have been told that to get a touch tone card 
reader, I first have to order a standard, inaccessible reader by going online; 
Then wait up to 15 days for it to arrive; then phone Actionline to say I can't 
use it, and order the one I wanted in the first place. This seems barmy to me, 
but is it correct? If so, it seems to me that it's a waste of their card reader 
and my time. Has anyone else had experience of Natwest online banking using one 
of their card readers? Is the Touchtone card reader any cop, and how does it 


Clive Lever
Diversity and Equality Officer
Kent County Council

Office: 01622 221163
Email: clive.lever@xxxxxxxxxxx<mailto:clive.lever@xxxxxxxxxxx>

Kent County Council
Room G37
Sessions House
Maidstone, Kent.
ME14 1XQ

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