Richard, you should have been asked to complete new memorable information. Once you've done this, the next time you sign in you will be asked for 3 characters from the memorable information. If you look above the first combo box, you'll see something like select 1st character select 3rd character select 5th character This is the sequence you'll need to use to access the 3 combo boxes that follow the text. You'll need to use your virtual cursor or equivalent to come out of forms mode to read the text above the combo boxes. Regards. Kevin Lloyd E-mail: kevin.lloyd3@xxxxxxx ----- Original Message ----- From: Richard Godfrey-McKay To: access-uk@xxxxxxxxxxxxx Sent: Saturday, September 04, 2010 10:49 AM Subject: [access-uk] NEW SIGN-IN ARRANGEMENTS AT HALIFAX Hi, Has anyone else had problems getting through the new Halifax security log-on? I don't seem to be able to ascertain what characters they want in which boxes. Help welcome please. Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593