[access-uk] Re: My final words on the Penfriend
- From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 25 Jul 2009 23:06:11 +0100
Frankly I am more concerned that due to a system failure back at the end of
June or the beginning of July, books added to the Talking Book library are not
being added to the online Talking book catalogue and possibly the streaming
service for which people have already paid. I have been very disappointed with
the standard of communication on this matter. surely by now we can have a date
when this situation is likely to be remedied. At least Penfriend customers have
on this list been given a date when they can expect to receive their product.
Iain
From: Barbara Wilson
Sent: Saturday, July 25, 2009 10:48 PM
To: Access-UK
Subject: [access-uk] My final words on the Penfriend
Hi All
Subsequent to recent threads regarding the RNIB's Penfriend, I went to their
online shop and had a look what they are currently saying about the delivery
dates for this product. There has been much debate on this list about whether
or not the RNIB should have informed everyone who placed an order that the
stocks would be delayed and not available mid July as originally advertised.
These are my final words on the RNIB and the circumstances surrounding the
release of this product and I think they sum up the RNIB. Sorry for those who
seek to defend the organisation. I know they do good work in some areas, but
here is what they say in their online shop about the Penfriend:
"Available to pre-order. Stock due mid-July 2009. Easily record, and re-record,
information using this versatile, pocket-sized, easy-to-use product and the"
So, not only have they failed to inform customers that stocks are delayed, but
their Website also hasn't been updated, still advertising stock as available
mid July. It is now 25 July, that's what I would call the end of July and not
mid. So, it seems they can't even update their Website let alone contact
customers.
Find me on Twitter http://www.twitter.com/barkingbabs
Barbara Wilson
M: 07917710779
T: 02887784046
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx
Skype: creativeeyes
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