[access-uk] Re: More Outlook 2010 problems
- From: "John Gregory" <jgm.gregory@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 5 May 2012 22:54:31 +0100
Hi Jim,
Sorry it didn't work as expected. The problem is that Outlook 2007/2010 uses
Word to display the html message in Outlook. To understand this issue
better, the following link describes the problem:
http://tinyurl.com/btjrvuj
There is an alternative if you want to go down that route, and that is to
uninstall Outlook 2010 and reinstall Outlook 2003. You will still have Word,
Excel etc from 2010, but Outlook 2003. If you want to go down that route
then email me off list and I can step you through it, don't want to clutter
up the list with step-by-step instructions.
Cheers.
John.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jim Williams
Sent: 05 May 2012 21:24
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: More Outlook 2010 problems
Hi John,
First, the good news.
I finally managed to do the Sort order, so that's good, thanks.
I changed the "Read mail in plain text" but that has made no difference.
All my e-mails with links in them do not read as they should do. Do I have
to change something else to read in Word?
Thanks for all the help so far.
Jim
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Gregory
Sent: 04 May 2012 21:57
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: More Outlook 2010 problems
Hi Jim,
Yes, there are issues with JAWS reading html messages in Outlook, it is a
problem that Freedom Scientific would do well resolving.
What I do is to
configure Outlook to always read messages in plain text. If you want to do
this then:
1. Shift F6 twice to the ribbon and then left cursor once to the 'file'
menu.
2. Cursor down until you get to 'options' and press enter key.
3. The focus will be on the 'general' tab, so cursor down until you get to
the 'trust centre' and then tab to the 'trust centre settings' button and
press the enter key.
4. The focus will be on 'automatic download', so cursor up twice to 'email
security' and then tab to the 'read all standard mail in plain text'
checkbox and check this item.
5. Click 'OK' to return to the main dialog and then click 'OK' again to
return to Outlook.
To change the list from 'descending' to 'ascending', do the
following:
1. Shift F6 twice to the ribbon and right cursor to the 'view' menu.
2. Cursor to the 'current view' and right cursor once to open the submenu.
3. Cursor down to ''view settings' and press the enter key.
4. In the dialog that opens, tab twice to 'sort' and then press the enter
key.
5. Change the sort order to how you want the messages to appear and then
click 'OK'.
HTH
John.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jim Williams
Sent: 04 May 2012 14:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: More Outlook 2010 problems
John,
Carried out both sets of instructions for switching off Reading Pane and To
Do options.
While it has made a small improvement to how Outlook is working it hasn't
made any difference to me being able to read some messages.
To recap, in Outlook 2003 I could read messages whether they were plain text
or HTML but now all I get with HTML messages is JAWS
saying:
"Graphic" or "Header" etc.
Also I seem to have inadverdantly changed the list so that the latest
message appears on top. I prefer to have the latest messages at the bottom
of the list.
Thanks for your help so far.
Jim
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Gregory
Sent: 03 May 2012 11:24
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: More Outlook 2010 problems
Hi Jim,
If Office 2003 wasn't uninstalled prior to installing Office 2010, then the
Office 2003 programs will be left on the system as they can both be used and
co-exist on the same system. This is not, however, true of Outlook, as only
one version of Outlook can be on the system at any one time and this is why
Outlook 2010 is the version on your system. You can safely uninstall the
Office 2003 programs if you so wish and this will not affect the Office 2010
programs.
Anyway, back to your Outlook issue. It could be that you are viewing the
messages in the reading pane, so for a start, let's get rid of that and see
how you go on.
1. Shift F6 twice to the ribbon menu and right cursor to the 'view' menu.
2. Cursor down until you get to 'layout' and then press right cursor.
3. Cursor down until you get to 'reading pane' and press the spacebar to
open the dropdown menu.
4. Cursor down to 'off' and press the enter key.
It is also a good idea to turn off the 'to-do' feature - that is, of course,
if you don't use it.
1. Do as above steps from 1. To 2. and then cursor down until you get to
'to-do bar'.
2. Press the spacebar on the item which will open a dropdown menu, cursor
down until you get to 'off' option and press the enter key.
3. Close and restart Outlook and see if you can delete unwanted items.
John.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jim Williams
Sent: 02 May 2012 21:09
To: bcab@xxxxxxxxxxxxxxxxx
Cc: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] More Outlook 2010 problems
Hi Lists,
Apologies for cross postings.
Using JAWS 13 and Outlook 2010
On odd occasions when I want to delete a new e-mail I don't want to read,
pressing the Delete key takes me into the message instead.
And I'm stuck in
the dam thing!
Pressing Escape does nothing and I have no choice but to press Alt+F4. Of
course, this takes me out of the Outlook altogether.
What I cannot also understand is that when Office 2010 was installed, all
Office 2003 programmes were left on my system, except for Outlook which I
appear to be stuck with.
Any suggestions? (Polite ones only please!)
Jim Williams
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