Hello, I am using MS Word 2003 and find that sometimes when formatting, for example references, when printed there is a larger gap between sections of text in some places. This is even though I have set the font to a standard size for all text (highlight all and alter) and when I have selected all and set paragraph format to 1 line. I am using a hanging indent, not sure if that makes a big difference... But some of the sections of text I had to remove the clear line in between to look visually right when printed. JAWS does not differentiate this, so some of the sections JAWS says "blank" in between and for the other sections, it does not indicate the "blank" in between. So if you are using a screen reader, it is something like this... Freud, S. (1954). Interpretation of dreams. Penguin Books. Bandura, A. (1987). Social Learning Theory. The Journal of Behavioural Psychology, 2(5), 234-238. Eysenck, M. (1995). Three factors of personality. The Journal of Personality and Individual Differences, 7(12), 1146-1170. As your screen reader will have read out, there is a line break between Bandura and Eysenck, but not between the first two, Freud and Bandura. Yet to a person visually it would look alright. (I know this example doesn't, but I am using this as an example). Hope this all makes sense. Regards, Mike