[access-uk] Re: Looking for Advice
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 26 Mar 2009 15:30:52 -0000
Thanks Ibrahim I did that in the past and they told me that I did not have a
valid licence even though Steve and Neil told me I did. However, I have sent
an e-mail again this morning and I will certainly take up what you say about
the telephone number provided it is not Neil's.
Eleanor
----- Original Message -----
From: Ibrahim Gucukoglu
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, March 26, 2009 3:03 PM
Subject: [access-uk] Re: Looking for Advice
Hi Eleanor.
Have you tried contacting the official wayfinder support desk? They may not
know much about access itself, but this is clearly an issue with your account
and activation of your software. Their UK phone number is:0161 601 8940.
I'd have a chat to them before bemoaning the loss of your cash as you put it.
----- Original Message -----
From: Eleanor Burke
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, March 26, 2009 2:56 PM
Subject: [access-uk] Looking for Advice
Hi
I purchased Wayfinder Access from Computer Room Services and I cannot get
it to work. Neil Barnfather tells me that there is no fault with my product
because some months ago I began to say that I wanted my money back if my
purchase was 'unsuitable for purpose'? He said it was suitable for purpose and
there was nothing wrong with it so I would not be legally entitled to a refund.
I asked my lawyer friend and she said if it is not working I am entitled to a
refund. I am interested to know on this list, if anyone has ever experienced a
problem such as this with Wayfinder Access? Now before everyone starts to
write saying that there is a list for discussing Wayfinder Access, the list is
owned and controlled by Neil Barnfather and it is not therefore, in my
opiniion, a list where I can actually discuss an issue such as this. I do
however, believe, that Wayfinder Access is access technology and therefore am
writing to this list.
I am being told my code has expired. I removed and reinstalled the
software but I get the same message. I am told by Computer Room Services that
they have never known of a problem such as this before and are puzzled. They
say that they have passed the matter to Neil Barnfather who tells me that I can
send my phones to him and he will get it working for me but this involves me in
additional expense. He also wants me to try it on one phone only but I do not
wish to do this as I am under the impression, right or wrong, that the software
can be put on more than one phone. It is a case of just using one phone at a
time and not both simultaneously. I do not have this one year yet.
Eleanor
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