[access-uk] Re: Lloyds banking: beware you could be in the red jaws users

  • From: "Damon Rose" <damon.rose@xxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 15 Oct 2010 11:23:16 +0100

But as JAWS is the most popular screenreader, it's perhaps worth shouting about 
to make sure people don't accidentally believe they've got 100 quid when 
actually it's minus 100 quid. 

If other screenreaderrs have had the foresight to code their output in this way 
then jaws should also. So it's perhaps a note to Freedom Scientific rather than 
to Lloyds. 


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Steve Nutt
Sent: 15 October 2010 09:23
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Lloyds banking: beware you could be in the red jaws 

Hi Damon,


You said:


It's not so easily picked up by a screenreader as the old £5.00 DR. 


Let's correct that and say it's not so easily picked up by JAWS, not by A 
Screen Reader.  Window-Eyes picks this up, even if punctuation is turned off, 
by saying the word Negative before the amount.  So if Lloyds says -£60.00, 
Window-Eyes will say Negative 60 pounds and no pence.


So it is a JAWS thing, not a screen reader thing per se.


All the best




From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Sent: Friday 15 October 2010 00:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Lloyds banking: beware you could be in the red jaws users




I'm interested to know how various online banking services indicate whether 
your balance is in the red or black, a minus or positive, a credit or debit. 


I've been using Lloyds online banking for years and think it's very good and 


They changed their layout and functionality a few weeks ago however, and it's 
only today that I've noticed something that could have become a significant 
problem had I not realised.


Previously Lloyds would display the letters CR after your balance to denote you 
are in credit by that given amount, and DR if you are below the zero mark. 


So 100.00 CR means you have 100 quid. 100.00 DR meant you were 100 in the red. 


But they don't do this any more. 


Today I was happily thinking I was 60 pounds in credit when I transferred 55 
pounds over from a savings account into my current account. After the transfer 
it showed I had 5 pounds. I was expecting it to be 115 pounds and quickly 
realised that I must have originally been 60 pounds in the red not in the black 
and that the 5 pounds was in fact minus 5 pounds. 


On closer inspection, Lloyds now denote that you're in the red with a dash 
before the pound sign i.e. -£5.00 means you have minus 5 pounds. The dash is 
significant and it wouldn't be such an issue if the screenreader read it as a 
minus sign but it doesn't.   


It's not so easily picked up by a screenreader as the old £5.00 DR. 


Remember to check very carefully whether there is a tiny little dash before 
that pound sign. IT means minus, it's not just a spacer or a bit of layout 


Hoping this is useful to someone out there. Thankfully I was only alittle bit 


I'm going to email the online bank




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