Hi Well I went into my local bank and spoke to a member of staff. They were not aware of the change so we had to log on to the on line banking site and lo and behold the number came up. Now it is not screen reader friendly because it moves around the screen although the numbers are quite clear/easy to see if you have sight but for totals it is totally useless. I was told I had to ring a number which is: 0845 3002752 they will add the new recipient to your list. I think this is totally unacceptable and intend to write to the Head Office. I would be very interested in other peoples experience of this problem and how their branch staff helped. Debbie you can contact me on: email: wadham.house@xxxxxxxxxxxxxxxx skype debs1965 msn: wadham.house@xxxxxxxxxxxxxxxx aim screen name wadham house Vonage phone No: 01392 346351 Mobile: 07930 332608 __________ Information from ESET NOD32 Antivirus, version of virus signature database 4162 (20090617) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com