[access-uk] Re: Lloyds TSB new security system
- From: "Peter Holdstock" <peterholdstock@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 17 Jun 2009 20:49:06 +0100
Lloyds TSB new security system
The same as a sighted person, except use the screen reader to read the number
on screen instead of your eyes. It's really not complicated.
They had several organisations involved who provide disabled testers from all
kidns of backgrounds to test the system for a day. I did my testing seperate to
these organisations as I made Halifax aware of what I can and can't do with a
screen reader.
Peter
Peter
From: Richard Godfrey-McKay
Sent: Wednesday, June 17, 2009 8:02 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Lloyds TSB new security system
Sorry, joining this thread late. What does the bank suggest is the way that
screenreader users are supposed to deal with the new system?
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: 07791-452593
--------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Debbie Palmer
Sent: 17 June 2009 19:47
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Lloyds TSB new security system
Hi
the image is real test but there are circles that move around the number as if
to highlight it. The number is very large and only appears after you have
received the phone call
Debbie
you can contact me on:
email: wadham.house@xxxxxxxxxxxxxxxx
skype debs1965
msn: wadham.house@xxxxxxxxxxxxxxxx
aim screen name wadham house
Vonage phone No: 01392 346351
Mobile: 07930 332608
--------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Iain Lackie
Sent: 17 June 2009 15:44
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Lloyds TSB new security system
This is the real question before we all start panicking. Is the number on the
screen an image or real text?
Iain
----- Original Message -----
From: Peter Holdstock
To: access-uk@xxxxxxxxxxxxx
Sent: Wednesday, June 17, 2009 3:16 PM
Subject: [access-uk] Re: Lloyds TSB new security system
Why is it a pain. I did a lot of testing with the Halifax team in Halifax
itself prior to becoming Lloyds and the system works very well. The only time
you'll really get called would be if you forget your username and password, at
which point the system will call you on which ever phone number you choose,
then just enter the digits on the screen. It is all JAWS friendly. I've never
been asked phoned in any other situation such as setting up a payment.
Peter
From: Kulvinder
Sent: Wednesday, June 17, 2009 1:36 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Lloyds TSB new security system
Oh right, as I say, a pain in the neck, <grimace>
Kulvinder Singh Bhogal
Skypename: bobba2006
Windows messenger: Kulvinder@xxxxxxxx
Mobile: 07792888797
----- Original Message -----
From: Debbie Palmer
To: access-uk@xxxxxxxxxxxxx
Sent: Wednesday, June 17, 2009 11:13 AM
Subject: [access-uk] Lloyds TSB new security system
Hi
Here is the information from the Lloyds Webb site.
What is the new security procedure?
When you set up a new recipient, credit card payment or standing order, we
may call you to make sure the instruction is genuinely coming from you. All
you'll need is a telephone near you. You'll be able to choose which number we
call you on, provided it's a number we already hold for you. You'll receive an
automated call asking you to confirm details about your transaction and then to
enter a four digit number that will appear on your computer screen into your
telephone keypad. The whole process will take less than a minute and you can
see it on our demo.
Please make sure your contact details are up-to-date: log on to Internet
Banking, then select Personal Details from the left-hand menu.
Debbie
you can contact me on:
email: wadham.house@xxxxxxxxxxxxxxxx
skype debs1965
msn: wadham.house@xxxxxxxxxxxxxxxx
aim screen name wadham house
Vonage phone No: 01392 346351
Mobile: 07930 332608
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