Hi Sharon, You don't say what make and model of laptop your daughter has, but most of them have some kind of indicator, such as a light on the case somewhere, which illuminates when the unit is on charge. Also, depending on the laptop, it may have a "Power" option in Control panel which gives the status of the batteries, and whether or not it is on charge. We had problems with a Sony Vaio laptop belonging to my wife, where a brand new battery could not be seen by the system at all. The supplier swapped it without question. You may also find that the battery needs to be removed and reseated. It may be that the power supply is faulty and just doesn't have enough oomph there. If all else fails, any friendly electrician or electrical show should be able to take a metre across the laptop end of the power supply and check if there's the correct voltage there. And most importantly, check out your warranty in case the battery is excluded, or the warranty period is reduced. George. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Sharon Bowell Sent: 22 December 2007 12:05 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Laptop Batteries Hi, I'm writing this on behalf of my daughter. She has a laptop which is 4 months old, and for some reason the battery will not charge. The pc works fine when plugged in, so I think there must be a problem with the battery. Is there anything I can do to check this, or any hints anyone may have. I'm not a laptop user myself, so any help would be gratefully received. Thanks. Sharon No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.5/1191 - Release Date: 20/12/2007 14:14