Mandy, I'd have thought the Dell Engineer might, or should be able to help sort your problems, but then again, he could take the line these things aren't Dell issues. NOD32 is very defintely a worthwhile step up from AVG. There should be no access problems, especially if uyou are careful when installing to de-select the graphical interface option. Cheers, From Ray I can be contacted off-list at: mailto:ray-48@xxxxxxxx -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of Mandy Sent: 13 June 2007 2:26PM To Hi. Thanks for the tips and ideas. Nobody has suggested antivirus so is AVG sufficient? No need to buy or try NOD32? I agree reformatting is over the top but I don't think the Dell engineer will get the laptop working without I shall ask though as obviously don't want to lose everything if it can be avoided. Mandy. __________ NOD32 2326 (20070613) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com