It's a little late in the day now, but I suggest you call Sight & Sound on Monday - 01604 798070 or 0845 634 7979 eorge. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mike Moore Sent: 21 May 2010 20:23 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Kurzweil 1000 authorisation Hi everyone, Can I pick some brains....? I have someone who has tried to install Kurzweil 1000 onto his netbook but when he tries to authorise it it brings up the message that he needs to enter a name and password. It gives a help line, in the states, but upon ringing it, it is a wrong number; and the person at the other end isn't too happy as he gets this call quite often. Any help appreciated. Regards, Mike