[access-uk] Re: KNFB Reader Software Activation

  • From: "Alex Stone" <alex.stone@xxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 29 Dec 2009 22:57:29 -0000

I'm still waiting for a response to my request for a demo.
Cheers
Alex


From: Barbara Wilson 
Sent: Tuesday, December 29, 2009 2:21 PM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: KNFB Reader Software Activation


The demo process is a real hassle I agree with that. But the support I received 
was excellent. I did write to them saying I thought the process very 
complicated. That Email has just been sent, so no response yet.


Find me on Twitter http://www.twitter.com/barkingbabs
Barbara Wilson
M: 07917710779
T: 02887784046
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx
Skype: creativeeyes

  ----- Original Message ----- 
  From: tony sweeney 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Monday, December 28, 2009 11:58 PM
  Subject: [access-uk] Re: KNFB Reader Software Activation


  Hi Barbara, 

  Firstly  trust that your Xmas is going well! 

  Now from what you write it looks like that the KNFB product you mention that 
it's a real turn-off! 

  Did you write your views to them and if so what was the response? 

  Regards 

  Tony
    ----- Original Message ----- 
    From: Barbara Wilson 
    To: Access-UK 
    Sent: Monday, December 28, 2009 9:24 PM
    Subject: [access-uk] KNFB Reader Software Activation


    Firstly, let me say that the KNFB Reader customer support team have been 
    extremely helpful towards me during this whole process, replying to Emails 
    even over the holiday period.

    However, the whole receiving a 14 day demo is a complicated process and I 
do 
    wonder why it needs to be so? Firstly you Email them for a serial number. 
    Then you go to the site, register for an account and enter the serial 
    number. Next you download the software and install onto your phone. After 
    this you launch the program on the phone and on the second screen, you get 
    an activation code. You enter this on the correct page on the Website and 
    receive a third number. You type this into the phone when prompted and 
    finally, your demo is active.

    Seems ridiculous and not at all encouraging for someone wanting to try out 
    the software. I am sure they have a good reason for this, whatever it is!

    Anyway, as I said before, they have been very helpful and my demo copy is 
    now ready to go. I will be trying it out over the next few days.



    Find me on Twitter http://www.twitter.com/barkingbabs
    Barbara Wilson
    M: 07917710779
    T: 02887784046
    E: barkingbabs@xxxxxxxxxxxxxxx
    IM: creativeeyes@xxxxxxxxxxxxx
    Skype: creativeeyes

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