[access-uk] Re: Just to let everyone know!
- From: "Phil" <phil@xxxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 31 May 2007 09:51:35 +0100
Hi Christine.
At the minute I believe that Karen has a dial-up internet connection
with Tiscali which will charge her somewhere in the region of 1p per
minute on her phone bill. Our company is just finalising the terms and
conditions of our own broadband supply which we will be launching
shortly. We are aiming to supply not just the software but full systems
and the internet connection/email accounts also. I believe this will
enable us to offer greater support to our end users and we can then
tackle all computer issues and internet problems ourselves without the
need to chase 3rd party internet providers. We all know how frustrating
this can be, getting passed from pillar to post.
My apologies once again for all the confusion surrounding this matter
and I just hope that there will be no more complications. You can be
rest assured that I will always do my uttermost to resolve any
situation. I will give Karen another courtesy call to see how she is
getting on and if I can be of any further assistance.
Best wishes and thanks for the feedback.
Phil.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Christine Weetman
Sent: 31 May 2007 09:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Just to let everyone know!
Karens email problem has now been resolved (for the time being) thanks
to Phil, she's up and running again now and Reasonably happy, though she
still doesn't understand what you mean by "waiting for the terms and
conditions to be sorted out" as being the reason why she can't have
broadband? What a Mystery. Also she doesn't seem to have a clue who
she's paying for her internet provider! lol Maybe you could let her
know? Smiles. Thanks anyway, I know I oughtn't to get involved, but
we've been pals for over 40 years and she's always taken for rides with
her sweet nature, I Hate that!
Regards, Christine W.
----- Original Message -----
From: "Phil" <phil@xxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, May 29, 2007 4:39 PM
Subject: [access-uk] Re: No one else with this problem?
Hi Christine.
I have spoken with Karen recently and I believe the email situation is
rectified. I can only apologise again for all the confusion surrounding
Guidemail but like I have already mentioned this was nothing to do with
our company and I was not aware of the situation. I have setup a new
email account for her and between us we successfully managed to
configure Guide with her new account details. She can now happily send
and receive her emails again. Karen did extremely well with the
instructions I gave her and she was a real sport during this. I hope
that the situation has been succesfully resolved and her faith in
ourselves restored. Please feel free to drop me a line at
phil@xxxxxxxxxxxxxxxxxxxxx if you have any further queries. In answer to
your query regarding signing up for freelists or groups, they work the
same through Guide as through Outlook Express etc. If Karen contacts me
to request how to do this then I shall be only too happy to guide her
through the process.
I hope this helps !
Kind regards Phil.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Christine Weetman
Sent: 27 May 2007 00:54
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: No one else with this problem?
Ok, no probs, thanks for letting it go this far, my friend is a Complete
and Total beginner by the way, sure I shall let you know the good which
comes out from this. Take care, Chat later. Christine.
----- Original Message -----
From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, May 26, 2007 11:48 PM
Subject: [access-uk] Re: No one else with this problem?
> This thread ends here on the list.
>
> Christine, I understand why you're upset and would have replyed on the
list
> myself, but this has to stop on here.
>
> I hope you're friend gets this sorted out. I'm sure to some degree we
> can all identify how liberating technology today is to us, and I know
> myself
how
> I get cold turkey and feel a bit lost if my computer or service
> haults.
And
> I'm probably alot more techy than you're mate. It's frustrating when
> you get passed from piller to post on support lines.
>
> Hopefully this guy can help you out in email and phone.
>
> Let us know if it gets sorted.
>
> Dj Paddy
> Moderator
> Ôà
> ----- Original Message -----
> From: "Christine Weetman" <goatmum@xxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Saturday, May 26, 2007 11:34 PM
> Subject: [access-uk] Re: No one else with this problem?
>
>
> > Hello, Yes, your the gentleman Karen in Wigan has been dealing with
> > for the last few weeks without much success, this was the phone
> > number she has been calling, Pleading for help! Her lifeline to
> > communication (the
internet)
> > has been axed and all your office says is:
> > "I'll call you back later"
> > "He's not available at the moment"
> > "We're doing our best to sort things"
> > "Don't worry I'll get him to call you"
> > etc. etc.
> >
> > This is Rediculous...and now to shut Me up, your giving me the same
> > 0845 phone number...I'm Not the Only person who pays a "One Off"
> > payment for
my
> > telephone so I don't pay any call charges, yet You are another
> > company
who
> > Makes your customers "Pay" for their calls...This is just Not on. I
want
> > this resolved for my friend Karen, I'll email you her phone number
> > if
you
> > can't be bothered to find it, but I Won't Ring your costly "Local
> > rate" number because no-one should Have to.
> >
> > I'm disgusted that your denying access to the internet for my friend
> > and treating her in this way. I'm the group owner of a
> > DeafBlindFriends
group
> > Karen is missing, so I feel this is an Access issue Hence the Only
reason
> > I
> > brought it to the group.
> >
> > Regards, Christine W. in Fleetwood.
> > ----- Original Message -----
> > From: "Phil" <phil@xxxxxxxxxxxxxxxxxxxxx>
> > To: <access-uk@xxxxxxxxxxxxx>
> > Sent: Friday, May 25, 2007 3:15 PM
> > Subject: [access-uk] Re: No one else with this problem?
> >
> >
> >> Good afternoon !
> >>
> >> I am a technical support advisor from the company 'Software
> >> Express'. I would just like to add that the company is still
> >> trading strong and has certainly not gone out of business. The
> >> difficulties seem to of arose because of this 'guidemail'.
> >> Unfortunately this has nothing to do with ourselves and has been
> >> set up by a totally independant company. I can however create a new
> >> email account for your friend so that there will
be
> >> no more need for 'Guidemail' and I can certainly bring her software
> >> up to date. If you have any queries at all please don't hesitate to
> >> email me direct or contact myself or a colleague of mine on 0845
> >> 225 5005.
> >>
> >> Best wishes Phil.
> >>
> >>
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