Hi Eleanor, Just copy the error message. It could be that you don't have anymore activations left, or that JAWS does not like your OS. The reason you need to reactivate is because the memory is a system hardware component. If you change it, you need to reactivate JAWS, and any other app that relies on such a foolish activation system. -----Original Message----- Sent by Eleanor Burke on Saturday, January 31, 2009 at 09:54 PM I am connected to the Internet and it seems to be that Freedom Scientific do not like the number when they receive it. If you felt you could help to resolve this then I could go through the process again to tell you the error but it is from Freedom Scientific. Eleanor ----- Original Message ----- From: Ibrahim Gucukoglu To: access-uk@xxxxxxxxxxxxx Sent: Saturday, January 31, 2009 9:45 PM Subject: [access-uk] Re: Jaws Activation code HI Eleanor. Are you connected to the internet? Do you have a firewall on your system preventing outbound connections? What exactly is the error message. ----- Original Message ----- From: Eleanor Burke To: access-uk@xxxxxxxxxxxxx Sent: Saturday, January 31, 2009 9:09 PM Subject: [access-uk] Jaws Activation code I had this working fine on the NC10 but then I upgraded the memory and now I have to reactivate it. Unfortunately I do not have the CD with me at present but I have the 20 digit number. When I try to enter it, I am getting an error message. I think someone was asking about this some weeks back. I can get my CD in 2 weeks time but if I could get on with the activation code then I would be happy. Eleanor ---------------------------------------------------------------------------- I am using the Free version of SPAMfighter We are a community of 5.9 million users fighting spam. SPAMfighter has removed 1242 of my spam emails to date. The Professional version does not have this message __________ NOD32 3815 (20090131) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com -- Check out my radio and TeamTalk server! http://www.jls-radio.com -- James Scholes E-mail: james@xxxxxxxxxxxxxxxx MSN/Windows Live Messenger: jamesscholes@xxxxxxx AIM: JamesScholes000 Skype: james.scholes Website: http://www.jamesscholes.com Blog: http://www.jamesscholes.com/blog Twitter: http://www.twitter.com/jamesscholes Find me on Facebook! Username: jamesscholes Link to Facebook profile: http://www.facebook.com/profile.php?id=1375965156&hiq=jamesscholes Last.FM Profile: http://www.last.fm/user/jamesscholes000 -- Message sent at 10:07:17 PM GMT on Saturday, January 31, 2009 ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq