Hi there all, I'm *not* intending to open up this thread again, at least to go over old ground, but I did say I'd report back once I'd got going with Tesco. For those interested, I have now had my first order, only to find that there were things missing and three items there that definitely weren't mine. However, this time I did manage to go straight to Customer Services and sort it; so I'm going to persevere for a while yet and see how we go. The driver was certainly very kind and helpful, unlike my last experience in London. I would also add that, for a start anyway, I did find the Access site the easiest, though I spend some time in both, and found a number of "offers" even in the Access site. Thanks again to all who offered help. I do have a few suggestions and ideas which may improve the service but, at the risk of opening this up again, I'll keep them to myself for now and wait until this comes around again. I'll probably write directly to Tesco's with a few thoughts after another run or two. -- Carol carol.pearson@xxxxxxxxxxxx ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq