[access-uk] Re: JAWS TANDEM OR REMOTE ASSISTANCE
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 12 Nov 2008 21:54:09 -0000
Hi Richard,
We use Remote Incident Manager from Serotek. This has the advantage that it
works with any screen reader, whether they have a licence for remote support
or not, except Dolphin Hal/Supernova. This is because Dolphin send the
audio out remotely in a non-standard way. This is not really a problem
though, as we have other ways to get the audio, such as Skype.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Richard Godfrey-McKay
Sent: Wednesday 12 November 2008 10:55
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: JAWS TANDEM OR REMOTE ASSISTANCE
Well that answers the bit I already knew, and what I now want to find out is
what the differences are between the two, and whether remote access is
easily usable with a screenreader; never done it, although I think I
remember that Steve Nutt may have offered some remote assistance - but don't
know how it worked.
Thanks,
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: 07791-452593
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Chris Hallsworth
Sent: 11 November 2008 21:20
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: JAWS TANDEM OR REMOTE ASSISTANCE
Hi, hope this helps. Welcome to JAWS Tandem To start using JAWS TandemT,
jump to the links at the bottom of this page, or continue reading the
following introduction to JAWS Tandem and its requirements.
JAWS Tandem is a feature that lets you access another computer running JAWS,
so that you can provide hands-on technical support, write scripts from a
distance, or perform remote JAWS training. This feature consists of a
controller system, used by support personnel, distributors, dealers,
consultants, and trainers, and a target system, which is the customer's JAWS
application and computer. JAWS Tandem operation on the controller system is
a subscription service, while the use of JAWS Tandem on the target system is
free and always available for the end user.
A JAWS Tandem connection serves as an online meeting between two JAWS users.
A meeting can be conducted over the Internet, this is known as a Tandem
Center session, or over a private network, known as a Tandem Direct session.
The primary connection method will be through Tandem Center, a gateway
server responsible for creating meeting IDs, verifying proper use of JAWS
Tandem, and providing a path between the two systems. After the session is
established, the controller can manage and run the target system's desktop.
Requirements and General Information
JAWS Tandem is available in JAWS 10 or later.
JAWS Tandem requires Windows XP or later. It is not necessary to have the
same operating system on both ends of the connection. For example, one
computer can be running Windows XP while the other is running Windows Vista.
Internet access is required for a Tandem Center session.
Tandem Center is a gateway server providing a connection between the
controller system and the target system. It is responsible for generating
meeting IDs.
If you have issues connecting to the Tandem Center, please make sure that
Internet address tandem.freedomscientific.com and port 12000 have firewall
access. If you are in a corporate environment, please contact your IT team
with this information.
Eloquence is the minimum voice synthesizer required by both systems. The
same voice is used for the duration of the session. During the connection
handshake, JAWS Tandem detects which voices are currently in used by both
systems. If there is a mismatch, you have the option to automatically change
your synthesizer until there is a match. Once the session is over, JAWS will
return to its previous synthesizer voice.
JAWS Tandem running as a controller is a subscription service; JAWS Tandem
running as a target is free. Note that with the initial JAWS 10 release,
controller operation is being offered for free for a limited period.
For Tandem Direct sessions, the target system listens on port 3000 by
default.
Running JAWS Tandem
Visit JAWS Tandem Center to start and run a Tandem Center session.
Visit JAWS Tandem Keystrokes for a list of keystrokes.
Visit JAWS Tandem FAQs for additional information.
Visit JAWS Tandem Direct for private network connections.
This product includes software developed by the OpenSSL Project for use in
the OpenSSL Toolkit.(http://www.openssl.org/) This product includes
cryptographic software written by Eric Young
(eay@xxxxxxxxxxxxx)
Back
Next
--
Chris Hallsworth
e-mail: christopherhallsworth71@xxxxxxxxxxxxxx
MSN: ch9675@xxxxxxxxxxx
skype: chrishallsworth7266
klango: chrishallsworth
----- Original Message -----
From: "Richard Godfrey-McKay" <richard@xxxxxxxxxxxxxxxxxxx>
To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, November 11, 2008 3:22 PM
Subject: [access-uk] JAWS TANDEM OR REMOTE ASSISTANCE
> Hi, The new Jaws Tandem looks very interesting. What is the difference
> between this and the Windows Remote Assistance? Never used either myself.
>
>
> Richard Godfrey-McKay
>
>
>
> Tel: (01738) 445 880
>
>
>
> Mobile: 07791-452593
>
>
>
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
__________ NOD32 3604 (20081111) Information __________
This message was checked by NOD32 antivirus system.
http://www.eset.com
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
