I can report the same behaviour as Sarah with Bluetooth headphones and Skype.
Iain
On 5 Jun 2020, at 12:43 pm, Sarah Stephenson-Hunter
<sarahlstephenson@xxxxxxxxxxx> wrote:
Hi Steve,
Have given this a go and sadly the same issue still persists.
I have noticed that in the list of playback devices it lists my bt device as
both “headset sound/voice default” and another entry for headphones however
I’ve ensured the exclusive control option is off for both.
I have a usb headset which I’ve not had this issue with but it’s an old wired
one and I wanted a good bt option so didn’t have to wrry about wires.
I’ve also noticed as soon as I go into Zoom, Skype, Teams, to look at audio
settings everything goes quiet and I have to close the program down to get
Jaws back.
It’s really annoying as otherwise the new headset is great but obviously if I
can’t fix this then will have to send them back and look for another option.
Thanks as ever,
Sarah
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve
Nutt
Sent: 04 June 2020 17:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Issues with Jaws & new bluetooth headset
Hi Sarah,
OK, try this:-
Press Windows+R to bring up the run menu, and type “mmsys.cpl” without the
quotes.
This should drop you into the sound card settings.
Select your playback device, in this case it will be your Bluetooth headset,
and press your applications key, then select Properties.
Shift tab to the tab controls and then right arrow to Advanced.
Now tab to Allow Applications To Take Exclusive Control of this device? This
box will be checked. Uncheck it by pressing space bar, then tab to and press
OK.
Now you should be OK.
What’s happening is that when Zoom or Teams grabs the sound card, JAWS can’t
open it.
I hope this helps.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Sarah
Stephenson-Hunter
Sent: 04 June 2020 15:53
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Issues with Jaws & new bluetooth headset
Hi All,
Hoping someone can help with what is proving to be an infuriating issue!!!
I’ve just got a new bluetooth headset to use with my Dell Win10 laptop. The
headset in question is an HPOW ro and I’m using Jaws 2018.
The headset paired easily with my laptop and is fine when I’m using it to
navigate with Jaws, play music etc however as soon as I go into MS Teams or
Zoom it goes quiet and Jaws doesn’t speak. I’ve checked the default sound
settings and am a bit vonfused as it comes up with an entry for both a HPOWE
headset as well as HPOW headphones but no matter what I do id doesn’t seem
tto make a difference. I’ve also gone into Jaws ettings and told it to use
the HPOW headset but no joy.
Does anyone have any suggestions for what I might be doing wrong?
With best wishes,
Sarah
Sarah Stephenson-Hunter
www.simplyequality.com
@sarahlou172
