Hi steve,
Thanks for this, I’ll give it a try in the morning when I switch my laptop back
on.
Sarah
Sarah
Sarah Stephenson-Hunter
@sarahlou172
Www.simplyequality.com
On 4 Jun 2020, at 5:21 pm, Steve Nutt <steve@xxxxxxxxxxxxxx> wrote:
Hi Sarah,
OK, try this:-
Press Windows+R to bring up the run menu, and type “mmsys.cpl” without the
quotes.
This should drop you into the sound card settings.
Select your playback device, in this case it will be your Bluetooth headset,
and press your applications key, then select Properties.
Shift tab to the tab controls and then right arrow to Advanced.
Now tab to Allow Applications To Take Exclusive Control of this device? This
box will be checked. Uncheck it by pressing space bar, then tab to and press
OK.
Now you should be OK.
What’s happening is that when Zoom or Teams grabs the sound card, JAWS can’t
open it.
I hope this helps.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Sarah
Stephenson-Hunter
Sent: 04 June 2020 15:53
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Issues with Jaws & new bluetooth headset
Hi All,
Hoping someone can help with what is proving to be an infuriating issue!!!
I’ve just got a new bluetooth headset to use with my Dell Win10 laptop. The
headset in question is an HPOW ro and I’m using Jaws 2018.
The headset paired easily with my laptop and is fine when I’m using it to
navigate with Jaws, play music etc however as soon as I go into MS Teams or
Zoom it goes quiet and Jaws doesn’t speak. I’ve checked the default sound
settings and am a bit vonfused as it comes up with an entry for both a HPOWE
headset as well as HPOW headphones but no matter what I do id doesn’t seem tto
make a difference. I’ve also gone into Jaws ettings and told it to use the
HPOW headset but no joy.
Does anyone have any suggestions for what I might be doing wrong?
With best wishes,
Sarah
Sarah Stephenson-Hunter
www.simplyequality.com<http://www.simplyequality.com>
@sarahlou172
