have had similar issues previously. generally what happens is the router
gets a formware update in the wee hours of the morning. this can have
the effect of corrupting the dns lookup table. a router reset is the
best option as it gives youa clean copy of the dns lookup.. the fautl
lies with the update process, not your equipment.
On 14/01/2017 14:27, franholman121@xxxxxxxxx wrote:
Hi John
I am using TALKTALK and strangely I have been getting this same problem since about October. I have spoken on numerous occasions and they try to convince me that the fault is in my house. However, now that you are experiencing the same I am more convinced that it is my ISP. Almost always when I log on, I need to reset the router. Someone at Talktalk suggested that I may be blocking the router, but frankly I think this is them passing the buck. I had an electrician check for loose wiring, but he said all was ok. I think we just need to get them to send an engineer at their expense to solve the problem, or ditch them for another provider.
Good luck
Fran.
check
-----Original Message----- From: John Wilson (Redacted sender "j.wilson07" for DMARC)
Sent: Friday, January 13, 2017 12:03 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Is anyone else using Talktalk as their Internet provider gettting this problem?
Hello All,
for the last 5 orso days I have had frequent (but not all of the time)
inabilities to use my email and web browser. On one PC I am using
Windows 8.1 with NVDA and IE11 and on my old machine I am using Win XP
with JAWS 11 and an older version of IE. The same problem has just
started on both PCs, so I am thinking that it is something my ISP has
done orfailed to do which has changed things.
Is anyone else using TalkTalk having the same problem?
Sometimes if I do a second email download command things will thenwork
OK and the same with a page refresh in the browsers but on other
occasions you are wasting your time trying.
The message I am getting when using the browsers is copied below:
This page can’t be displayed
• Make sure that the web address https://www.google.co.uk is correct.
• Look for the page with your search engine.
• Refresh the page in a few minutes.
Fix connection problems
Any suggestions?
John.
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