I have a packard bell here. There is a program called Smart Restore but it is not particularly accessible as far as I can tell. If you hold down function key 11 at start up it gives you a number of reformatting options, one of which is to just install Windows. Try going for this and create a minimum build from there. Cheers Graham ----- Original Message ----- From: "Andrew Hodgson" <andrew@xxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, April 13, 2006 7:20 PM Subject: [access-uk] Re: Internet Security and Routers Hi Andy, I seem to remember you had a Packard Bell from PC world? I F so, then are you using a recovery disk to get data back onto the computer? If so, I think this is where Norton is coming in. I have a similar scenario with a Toshiba laptop. My advice is that if Norton is on the machine, then uninstalling it can cause a larger headache then just leaving it there. Additionally, I really wouldn't bother using Sygate, as the router will do inbound protection for you, and if Norton is still on the system, chances are that it is Norton Internet Security, and contains a firewall. Norton may not update because if you activated it several months ago, it may think the subscription is rapsed - do you know how long the subscription was for? PC World are doing some very strange things with systems, like taking companies like Toshiba who produce ok equipment, creating a separate PC World specific model, putting loads of junk (usually a 90 day trial of Norton Internet Security on it), then selling it to you with a recovery disk where it is not possible to not install the junk in the first place. As I said, if you can get Norton on there running after a clean recovery I think this is the way to go. Thanks. Andrew. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Logue Sent: 13 April 2006 13:21 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Internet Security and Routers Hi all. At Christmas, I bought my wife a wireless router to enable her to go on the internet with her computer, which is located upstairs. She got a wireless card installed. The router is downstairs and my computer is attached at that point. Since getting this router I have had nothing but problems and had to re-format several times. I've also had problems getting rid of Norton, which came with my computer. I re-formatted on Sunday and this time, rather than try to get rid of Norton and use Sygate and AVG, I decided to just let Norton do it's stuff. Unfortunately, when I did a live update, my computer seemed to crash or stall. I decided to attempt to turn Norton off and managed this, in terms of Internet Security and Anti Virus. I then installed Sygate and AVG and my old problems started again. So, eventually, to my question. Is having a router perhaps causing my problems. I mean, is there any implications when using Sygate, AVG or Norton, when you are attached via a Router. I've really had it with this computer and fancy just visiting PC World to get into dept again, but if the problems I am having are associated to my Router, then a new computer would not resolve anything. Any advise or ideas would be very welcomed. Best wishes. Andy ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ NOD32 1.1493 (20060417) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq