Hello everyone.
I was upgrading the embosser firmware on an index V5 embosser via a USB
drive and the power cord became unplugged. The connection is not the
best connection in the world, I much prefer the old design. The embosser
now will not start. I can get it to restart in recovery mode, but I
cannot do anything when in recovery mode when checking for updates. The
embosser says no updates available even when I have both ethernet and my
USB pen drive containing the firmware connected. I have contacted
techno-vision, but Kevin wasn't too sure about the V5 units as they have
not had many units in for stripping. The manual is useless as it just
tells you how to get in to recovery mode, nothing else. The knowledge
base just has articles on how to strip down the V4 units and doesn't
match the V5 main board as far as some of the instructions go. I have
contacted support directly.
In the meantime, Is there anything I can do to perform a full firmware
reinstallation? I have taken the back plate off the embosser to see if I
can find an SD card to remove and format, but I can't seem to find one
on the V5 units. I know the V4 units used to have one you could replace.
Does anyone have any ideas on how I can get the embosser fully factory
reset, upgraded and back up and running, I would really appreciate it. I
am more than happy to strip the unit down to access internals if needs be.
Cheers,
Mo.
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