[access-uk] Re: Increasingly frustrated with overdrive!
- From: "hotscot72" <william.inglis72@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 22 Oct 2014 13:46:59 +0100
HI Eleanor, I am on the list, Billy
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Martha Burke
Sent: 21 October 2014 18:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Increasingly frustrated with overdrive!
If Billy is on the list he must have a private e-mail and you could conduct
business that way perhaps!!!
----- Original Message -----
From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, October 21, 2014 2:42 PM
Subject: [access-uk] Re: Increasingly frustrated with overdrive!
> Hi Billy,
>
> We've emailed you some extra help and we've just tried ringing you. The
> Tech Support Squad will also call you.
>
> Best,
> Louisa.
>
> Louisa Muhsin
>
> RNIB Overdrive - now available from RNIB online shop
>
> Reading Services Digital Manager, Solutions Team
>
> RNIB (Royal National Institute of Blind People)
> 105 Judd Street, London WC1H 9NE
>
> M: 07748 147309
> e: louisa.muhsin@xxxxxxxxxxx
> w: www.rnib.org.uk
>
> Join us on Facebook: www.facebook.com/rnibuk
> Follow us on twitter: www.twitter.com/rnib
>
> Have you listened to RNIB's Insight Radio today ? Join us on Freeview 730,
> online at www.insightradio.co.uk via the TuneIn or Radio Player apps or on
> Sky 888.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of hotscot72
> Sent: 21 October 2014 13:00
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> hi Aedan, I am really pleased for you.
> I am into the third week of my trial, and have not been able to use the
> service on my win8.2 laptop, as I cannot seem to find the download
> overdrive app link for the OP, Billy
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Aedan O'Meara
> Sent: 21 October 2014 12:01
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> Hi,
> I am using Overdrive on my win8 laptop for months now.
> Aedan.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of hotscot72
> Sent: 21 October 2014 10:23
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> Hi Elenor, Like you I have about a week or so left on my free months
> trial, and I have been very disapointed in that I have not been able to
> use my new windows8 laptop system on the trial, as the Overdrive app for
> the windows8 systems is not yet available, and therefor, I cannot use the
> laptop for downloading audio books.
> Billy
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Eleanor Martha Burke
> Sent: 21 October 2014 09:30
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> I did weeks ago regarding my subscription and needless to say I never had
> a response. I did have one response weeks ago when I made my initial
> complaint about not hearing but then silence!!! I had been offered a free
> trial period and asked if the dates could be altered as I was in the
> middle of university exams. I think by now I have about a week free trial
> left because to date I was unable to take up this free offer. I was also
> to hear back regarding my local authority but again a huge silence!!!
> ----- Original Message -----
> From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, October 21, 2014 9:09 AM
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
>
>> Morning everyone,
>>
>> If anyone would like any help, please do email Overdrive@xxxxxxxxxxx.
>> If you would prefer a call just put this in the message and we can
>> ring you back.
>>
>> Best,
>> Louisa.
>>
>>
>> Louisa Muhsin
>>
>> RNIB Overdrive - now available from RNIB online shop
>>
>> Reading Services Digital Manager, Solutions Team
>>
>> RNIB (Royal National Institute of Blind People)
>> 105 Judd Street, London WC1H 9NE
>>
>> M: 07748 147309
>> e: louisa.muhsin@xxxxxxxxxxx
>> w: www.rnib.org.uk
>>
>> Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter:
>> www.twitter.com/rnib
>>
>> Have you listened to RNIB's Insight Radio today ? Join us on Freeview
>> 730, online at www.insightradio.co.uk via the TuneIn or Radio Player
>> apps or on Sky 888.
>>
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of Iain Lackie
>> Sent: 20 October 2014 23:15
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>>
>> And if you have a problem, someone will actually get back to you.
>>
>> Iain
>>
>> -----Original Message-----
>> From: Steve Nutt
>> Sent: Monday, October 20, 2014 10:39 PM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>>
>> Hi,
>>
>> Are you kidding? RNIB and Overdrive could learn a lot from Audible.
>> They are fantastic and even have an accessibility team. They even
>> make their betas certainly on Android, public, so we can feed back
>> before release of the next version.
>>
>> All the best
>>
>> Steve
>>
>> --
>> Computer Room Services
>> 77 Exeter Close
>> Stevenage
>> Hertfordshire
>> SG1 4PW
>> Tel: +44(0)1438-742286
>> Mob: +44(0)7956-334938
>> Fax: +44(0)1438-759589
>> Email: steve@xxxxxxxxxxxxxx
>> Web: http://www.comproom.co.uk
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of MJ Williams
>> Sent: 20 October 2014 21:48
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>>
>> Speaking personally, the £50 membership fee would've been better
>> spent on something more fruitful, eg, betting on landslide election
>> results for the Lib Dems, you get the idea.
>> I'm sorry, I don't wish to be deliberately rude, only one does not
>> expect such lamentably substandard service from the very organisation
>> whose raison d'etre is the betterment of living conditions for the
>> blind and partially-sighted in this country. Instead, what we have is
>> an organisation, a commercial concern to all outward appearances,
>> engaged in some of the worst forms of capitalistic practices while
>> still claiming to be a charity. Audable isn't a charity, yet, they
>> seem to do a far better job to judge from the level of praise they
>> regularly receive from members on this list and elsewhere. I could go
>> on, but I've ranted enough. Thank you for listening. <smile>
>> Sincerely, Matthew At 19:00 20/10/2014, you wrote:
>>>I feel your pain, wish I had not spent the
>>>£50.00 but thought it was worth a try, no titles take my fancy
>>>yet
>>>so haven't experienced what you are at the moment.
>>>
>>>On 20/10/2014 18:22, Alistair wrote:
>>>>Hi folks,Still having serious issues with this programme on my
>>>>pc,despite contacting RNIB overdrive team I find myself on the verge
>>>>of deleting the damn thing! spent a lot of time searching for authors
>>>>and books from the RNIB overdrive page, ensured the spelling was
>>>>correct only to have my searches returned as errors or not found!
>>>>which is odd as they were there at the llaunch of the app! Secondly,
>>>>after signing in, I try to download a title, so click borrow, then
>>>>click download mp3, only to be told that this is a master open
>>>>document file and where do I want to save it? The mp3 book does not
>>>>download!Where am I going wrong?I have read the RNIB notes and
>>>>endeavour to follow them correctly!I should add that this is a pc
>>>>problem only as I’ve already given up on the Ipod as a
>>>>bad
>>>>job! For some reason I successfully use my Ipad Air to download a
>>>>book, it would however be nice to use the pc! Anyone else experience
>>>>this?
>>>>
>>>>BEST!
>>>>
>>>>Alistair
>>>** To leave the list, click on the immediately-following link:-
>>>** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
>>>** If this link doesn't work then send a message to:
>>>** access-uk-request@xxxxxxxxxxxxx
>>>** and in the Subject line type
>>>** unsubscribe
>>>** For other list commands such as vacation mode, click on the
>>>** immediately-following link:-
>>>** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
>>>** or send a message, to
>>>** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>>
>> ** To leave the list, click on the immediately-following link:-
>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
>> ** If this link doesn't work then send a message to:
>> ** access-uk-request@xxxxxxxxxxxxx
>> ** and in the Subject line type
>> ** unsubscribe
>> ** For other list commands such as vacation mode, click on the
>> ** immediately-following link:-
>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
>> ** or send a message, to
>> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>>
>>
>>
>> ** To leave the list, click on the immediately-following link:-
>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
>> ** If this link doesn't work then send a message to:
>> ** access-uk-request@xxxxxxxxxxxxx
>> ** and in the Subject line type
>> ** unsubscribe
>> ** For other list commands such as vacation mode, click on the
>> ** immediately-following link:-
>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
>> ** or send a message, to
>> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>>
>> ** To leave the list, click on the immediately-following link:-
>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
>> ** If this link doesn't work then send a message to:
>> ** access-uk-request@xxxxxxxxxxxxx
>> ** and in the Subject line type
>> ** unsubscribe
>> ** For other list commands such as vacation mode, click on the
>> ** immediately-following link:-
>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
>> ** or send a message, to
>> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>>
>>
>>
>> To report this e-mail as Spam, please forward it to:
>> spam@xxxxxxxxxxxxxxx
>>
>>
>> --
>>
>> Sign up now to #weardots and raise lots for RNIB Read. Get your free
>> fundraising pack now: http://rnib.in/17jw7O1
>>
>> This excludes the Isle of Man (IoM) where separate arrangements apply
>> in partnership with the IoM Government and Manx Blind Welfare Society
>>
>>
>> --
>>
>>
>> DISCLAIMER:
>>
>> NOTICE: The information contained in this email and any attachments is
>> confidential and may be privileged. If you are not the intended
>> recipient you should not use, disclose, distribute or copy any of the
>> content of it or of any attachment; you are requested to notify the
>> sender immediately of your receipt of the email and then to delete it
>> and any attachments from your system.
>>
>> RNIB endeavours to ensure that emails and any attachments generated by
>> its staff are free from viruses or other contaminants. However, it
>> cannot accept any responsibility for any such which are transmitted.
>> We therefore recommend you scan all attachments.
>>
>> Please note that the statements and views expressed in this email and
>> any attachments are those of the author and do not necessarily
>> represent those of RNIB.
>>
>> RNIB Registered Charity Number: 226227
>>
>> Website: http://www.rnib.org.uk
>>
>>
>>
>> This message has been scanned for viruses by Websense Hosted Security
>> - http://www.websense.com/content/HostedEmailSecurity.aspx
>>
>> Nj…²‰žŠvz¢Â–™¶qºªµz¶‚¹®!Å
>> žz妱j±¶qºªµz¶ÂÅ y–·ºn‰¢…Š¢Â¹²jžyr¶š‰—–Å
>> Šj¡
>> z’¹~–²²
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
> N‰j÷…é²×‰ÉžØŠiv&z\¢YÂ)–)™¨¶†qëºJªçµúzX¶Ê‚Ëçé¹»®&!ûŠÉžGzÉŠ¶±éjg±¨¶†qëºJªçµúzX¶Ê©Š{y+ç–)·*º{nlj·¢º…êŠË¢i۹ȲöjØžjyÉrJ¶šg‰«—'–ZŠxŠyj)¡§zË’·¹ë~·–+²Š²æy}®u²zq²z²y²®¶y
>
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
