Can't you send him a private e-mail, is there any need to inform the list?----- Original Message ----- From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, October 21, 2014 2:51 PM Subject: [access-uk] Re: Increasingly frustrated with overdrive!
We did already try to call you and I can not get hold of you at all! Please if you'd like to give me a call when you are available to talk: 0207 391 23 08! Madleen Mann Tel: +44[0]20 7391 2308 Technology Information Service RNIB Retail 105 Judd Street London WC1H 9NE Technology Information service: +44[0]20 7391 2280 Technology Information service Local Call Rate: 0845 9000015 -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Muhsin, LouisaSent: 21 October 2014 14:43 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! Hi Billy,We've emailed you some extra help and we've just tried ringing you. The Tech Support Squad will also call you.Best, Louisa. Louisa Muhsin RNIB Overdrive - now available from RNIB online shop Reading Services Digital Manager, Solutions Team RNIB (Royal National Institute of Blind People) 105 Judd Street, London WC1H 9NE M: 07748 147309 e: louisa.muhsin@xxxxxxxxxxx w: www.rnib.org.uk Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter: www.twitter.com/rnibHave you listened to RNIB's Insight Radio today ? Join us on Freeview 730, online at www.insightradio.co.uk via the TuneIn or Radio Player apps or on Sky 888.-----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of hotscot72Sent: 21 October 2014 13:00 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! hi Aedan, I am really pleased for you.I am into the third week of my trial, and have not been able to use the service on my win8.2 laptop, as I cannot seem to find the download overdrive app link for the OP, Billy-----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Aedan O'MearaSent: 21 October 2014 12:01 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! Hi, I am using Overdrive on my win8 laptop for months now. Aedan. -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of hotscot72Sent: 21 October 2014 10:23 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive!Hi Elenor, Like you I have about a week or so left on my free months trial, and I have been very disapointed in that I have not been able to use my new windows8 laptop system on the trial, as the Overdrive app for the windows8 systems is not yet available, and therefor, I cannot use the laptop for downloading audio books.Billy -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Martha BurkeSent: 21 October 2014 09:30 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive!I did weeks ago regarding my subscription and needless to say I never had a response. I did have one response weeks ago when I made my initial complaint about not hearing but then silence!!! I had been offered a free trial period and asked if the dates could be altered as I was in the middle of university exams. I think by now I have about a week free trial left because to date I was unable to take up this free offer. I was also to hear back regarding my local authority but again a huge silence!!!----- Original Message ----- From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, October 21, 2014 9:09 AM Subject: [access-uk] Re: Increasingly frustrated with overdrive!Morning everyone, If anyone would like any help, please do email Overdrive@xxxxxxxxxxx. If you would prefer a call just put this in the message and we can ring you back. Best, Louisa. Louisa Muhsin RNIB Overdrive - now available from RNIB online shop Reading Services Digital Manager, Solutions Team RNIB (Royal National Institute of Blind People) 105 Judd Street, London WC1H 9NE M: 07748 147309 e: louisa.muhsin@xxxxxxxxxxx w: www.rnib.org.uk Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter: www.twitter.com/rnib Have you listened to RNIB's Insight Radio today ? Join us on Freeview 730, online at www.insightradio.co.uk via the TuneIn or Radio Player apps or on Sky 888. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Iain Lackie Sent: 20 October 2014 23:15 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! And if you have a problem, someone will actually get back to you. Iain -----Original Message----- From: Steve Nutt Sent: Monday, October 20, 2014 10:39 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! Hi, Are you kidding? RNIB and Overdrive could learn a lot from Audible. They are fantastic and even have an accessibility team. They even make their betas certainly on Android, public, so we can feed back before release of the next version. All the best Steve -- Computer Room Services 77 Exeter Close Stevenage Hertfordshire SG1 4PW Tel: +44(0)1438-742286 Mob: +44(0)7956-334938 Fax: +44(0)1438-759589 Email: steve@xxxxxxxxxxxxxx Web: http://www.comproom.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of MJ Williams Sent: 20 October 2014 21:48 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! Speaking personally, the £50 membership fee would've been better spent on something more fruitful, eg, betting on landslide election results for the Lib Dems, you get the idea. I'm sorry, I don't wish to be deliberately rude, only one does not expect such lamentably substandard service from the very organisation whose raison d'etre is the betterment of living conditions for the blind and partially-sighted in this country. Instead, what we have is an organisation, a commercial concern to all outward appearances, engaged in some of the worst forms of capitalistic practices while still claiming to be a charity. Audable isn't a charity, yet, they seem to do a far better job to judge from the level of praise they regularly receive from members on this list and elsewhere. I could go on, but I've ranted enough. Thank you for listening. <smile> Sincerely, Matthew At 19:00 20/10/2014, you wrote:I feel your pain, wish I had not spent the£50.00 but thought it was worth a try, no titles take my fancy yetso haven't experienced what you are at the moment. On 20/10/2014 18:22, Alistair wrote:Hi folks,Still having serious issues with this programme on my pc,despite contacting RNIB overdrive team I find myself on the verge of deleting the damn thing! spent a lot of time searching for authors and books from the RNIB overdrive page, ensured the spelling was correct only to have my searches returned as errors or not found! which is odd as they were there at the llaunch of the app! Secondly, after signing in, I try to download a title, so click borrow, then click download mp3, only to be told that this is a master open document file and where do I want to save it? The mp3 book does not download!Where am I going wrong?I have read the RNIB notes and endeavour to follow them correctly!I should add that this is a pcproblem only as I’ve already given up on the Ipod as a badjob! For some reason I successfully use my Ipad Air to download a book, it would however be nice to use the pc! Anyone else experience this? BEST! 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