[access-uk] Re: Inaccessible website and your rights
- From: Shaun O'Connor <capricorn8159@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Wed, 19 Feb 2014 17:51:00 +0000
under the distance buying regulations , i believe there is a short
period of time in which you cancel an order. however assuming this is an
auction site buyer protection is possibly not so good as if you where
making a normal purchase rather than bid on an item. i would advise
seeking independent advice on that though as auctions tend to operate in
a gray area of consumer law.
On 19/02/2014 15:44, Michael Moore wrote:
> Paul,
>
> Many thanks for this information. I purchased credits for an auction site
> Mad Bid but am unable to bid and watch the bidding without a massive amount
> of navigating from PC to virtual cursor with JAWS and the mobile site is no
> better. They are saying they cannot refund, due to distance buying laws, but
> I don't understand.
>
> If you wish to reply, email me on:
>
> mikeis@xxxxxxxxxxxx
>
> ..as this may be now off topic. Sorry to all if ti is.
>
> Regards,
>
> Mike
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Paul Warner
> Sent: 19 February 2014 15:07
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Inaccessible website and your rights
>
> It depends. If the supplier is based in the UK, there is no doubt that the
> Equality Act 2010 would apply. However, there is no hard and fast
> rule: it depends on the nature of the goods or services you are purchasing
> in that if they are purely visual and cannot really be represented in any
> other way, there is little the supplier or seller can do. The obligation is
> to make reasonable adjustments and, in relation to information which is
> readable in text format but which is an image, then a case can be made.
> Remember that this duty to make reasonable adjustments to make products and
> services accessible is statutory - the rules apply even if the contracts are
> silent on the matter.
>
> If no screen reader can access information which is required to use the
> software or service, then it does suggest that the supplier is in breach of
> the provisions of the Act. In that case, the supplier is very likely to
> offer a full refund since it will probably be far more costly for them to
> make the service accessible in the short term.
>
> Although I am from a legal background, this is really not my field and I
> hope that those who are better informed will contribute to this.
>
> Paul
>
>
> On 19/02/2014 14:50, Michael Moore wrote:
>> Hello,
>>
>> Can I ask if a VI person has rights if he/she has purchased services
>> on-line, but which are not accessible by a screen reader? Despite any
>> contracts, is the person due to have a refund?
>>
>> Thoughts please,
>>
>> Mike
>>
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