Hi Vince. Two programs that maintain and optimise your system which are reasonably accessible with JAWS are Tune-Up utilities www.tune-up.com and Auslogics Boost Speed, www.auslogics.com. Both of these programs have strengths and weaknesses of course, it just depends on what you’re looking for and which program you find the most usefully serves your purpose. All the best, Ibrahim. From: Vince Thacker Sent: Thursday, March 22, 2012 11:31 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: How Do I Fix This? Mandy, I wouldn't just dive into editing the registry personally - there could be tears before bedtime. There is software that can fix errors in it for you without quite so much risk as direct editing. For example, CCleaner can do a registry clean, and that might be good enough. http://www.piriform.com/ccleaner Another possibility is Advanced System Care, though I doubt whether it works 100% with screen readers. I have enough sight to operate it, only just, but if you have none at all, ASC could be tricky. I'm open to correction on that. Vince. ----- Original Message ----- From: Mandy To: access-uk@xxxxxxxxxxxxx Sent: Thursday, March 22, 2012 11:18 PM Subject: [access-uk] Re: How Do I Fix This? I did install Google Chrome and uninstall it and when I first installed Outlook I didn’t have this problem so it seems you are right and I haven’t ever edited the registry: could you give me instructions? I am using Windows 7 just in case it makes a difference. Mandy. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Gregory Sent: 22 March 2012 19:08 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: How Do I Fix This? Hi Mandy, As I said, I was having the same problem. George posted some instructions to solve the issue, but I saw that it did not work for you – actually it didn’t work for me either. However, I did find the reason behind the problem and it appears that it results from installing Google Chrome or Firefox and then uninstalling. These browsers modify the registry, but unfortunately when uninstalled, they don’t seem to revert the changes back to the original state. How comfortable are you editing the registry? It isn’t too difficult, but it is a very dangerous thing to do if you are not experienced with how the registry works. John. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mandy Sent: 21 March 2012 23:17 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] How Do I Fix This? I am using Outlook 2010 and when I enter on a link in an email I get a message something like: This operation has been cancelled due to restrictions in effect on this computer please contact your system administrator. I am the administrator in my account settings and nobody else uses this computer so how do I fix this, please? Mandy.