Oh dear Mary. You have me quite worried. As yet I've had no problems in the six months or so I have been using Norton 2004. For what its worth I use Live Update Express. I took to using this too when I had Norton 2001 on my old 98 machine. That was after I'd had problems similar to those you describe and ended up reinstallling the whole lot and re-downloading updates, which on a dial-up took some time! Now 2001 has ceased to qualify for Anti-virus subscription update I've installed AVG on the old computer, which my ister now uses. it all went flawlessly and seemed pretty intuitive and obvious. Using window-Eyes it seemed quite speech friendly too, although some of the labels on the left of the control centre did not speak propperly, I suspect they could hav ebeen made to. Just hope I am not in for the same trouble as others have experienced here. Ray Personal emails: Email me at mailto:ray-48@xxxxxxxx ----- Original Message ----- From: "mary" <m.tottle1@xxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, August 24, 2004 8:26 PM Subject: [access-uk] Re: Hopefully, the final instalment of the Norton saga Hi Ray, I am not using XPsP2 yet either. This was about the fourth problem I have had with Norton System Works 2004. Regards Mary ----- Original Message ----- From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, August 24, 2004 5:06 PM Subject: [access-uk] Re: Hopefully, the final instalment of the Norton saga > I wonder, can anyone tell me, this problem with Norton update, is it after > you have installed XPSP2 ? I ask because, I use Norton 2004, and as yet > haven't experienced any problems. I haven't as yet been offered SP2 and > will not go after it until it is offerd. > Ray > > Personal emails: Email me at > mailto:ray-48@xxxxxxxx > > ----- Original Message ----- > From: <Wally.Harding@xxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Tuesday, August 24, 2004 4:02 PM > Subject: [access-uk] Re: Hopefully, the final instalment of the Norton saga > > > Wendy > > I know the answer to your problem but am just leaving the office. > > As I won't be in the office again till Next Tuesday could you let me have > your direct email address and if you like a phone number if you're in the > UK. send it to: > wally@xxxxxxxxxxxx > > Wally Harding > RNIB Hi-tech support > > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf > Of Wendy > Sent: 24 August 2004 15:49 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Hopefully, the final instalment of the Norton > saga > > > Hi Wally, > > This is the message igget: > > LiveUpdate > Options > LU1803: LiveUpdate failed while getting your updates > LiveUpdate had an internal error while getting your updates. Your > Symantec programs were not updated. > You should try getting updates at a later time. If LiveUpdate fails > again with this error, you should re-install LiveUpdate. > < Back Finish Cancel Help > > ----- Original Message ----- > From: <Wally.Harding@xxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Tuesday, August 24, 2004 3:28 PM > Subject: [access-uk] Re: Hopefully, the final instalment of the Norton saga > > > Wendy what are the last two digits after LU18 and the rest of the error > message. > > There seems to be quite a lot of this going on with Norton since they > updated their software to cope with the XP service pack release. > > Wally Harding > RNIB Hi-tech support > > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf > Of Wendy > Sent: 24 August 2004 15:04 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Hopefully, the final installment of the Norton > saga > > > I've been having this same problem with Norton. I'm sing Norton Internet > security 2004 or whatever the lastest one is. > . I get the lou 18 message every time. I am thinking of ditching norton > altogether and finding something else. > I've done the thing from the documents, time and time again but it still > come back with that message. > > From Wendy. > > -- > DISCLAIMER: > > NOTICE: The information contained in this email and any attachments is > confidential and may be privileged. If you are not the intended > recipient you should not use, disclose, distribute or copy any of the > content of it or of any attachment; you are requested to notify the > sender immediately of your receipt of the email and then to delete it > and any attachments from your system. > > RNIB endeavours to ensure that emails and any attachments generated by > its staff are free from viruses or other contaminants. However, it > cannot accept any responsibility for any such which are transmitted. > We therefore recommend you scan all attachments. > > Please note that the statements and views expressed in this email and > any attachments are those of the author and do not necessarily represent > those of RNIB. > > RNIB Registered Charity Number: 226227 > > Website: http://www.rnib.org.uk > ** Going on holiday and want to halt messages? Send a message to:- > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** vacation ## d > ** where ## is the number of days followed by d for days. > ** For other things like digest mode, send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** Going on holiday and want to halt messages? Send a message to:- > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** vacation ## d > ** where ## is the number of days followed by d for days. > ** For other things like digest mode, send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > -- > DISCLAIMER: > > NOTICE: The information contained in this email and any attachments is > confidential and may be privileged. If you are not the intended > recipient you should not use, disclose, distribute or copy any of the > content of it or of any attachment; you are requested to notify the > sender immediately of your receipt of the email and then to delete it > and any attachments from your system. > > RNIB endeavours to ensure that emails and any attachments generated by > its staff are free from viruses or other contaminants. However, it > cannot accept any responsibility for any such which are transmitted. > We therefore recommend you scan all attachments. > > Please note that the statements and views expressed in this email and > any attachments are those of the author and do not necessarily represent > those of RNIB. > > RNIB Registered Charity Number: 226227 > > Website: http://www.rnib.org.uk > ** Going on holiday and want to halt messages? Send a message to:- > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** vacation ## d > ** where ## is the number of days followed by d for days. > ** For other things like digest mode, send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > ** Going on holiday and want to halt messages? Send a message to:- > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** vacation ## d > ** where ## is the number of days followed by d for days. > ** For other things like digest mode, send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq