Douglas it might be worth trying the following it may or may not make any difference. go to control panel, Symantec live update and press enter. the first option on the page is a two radio button item which will either be set to express or interactive. try either of these and see if live update will run. Wally Harding RNIB Hi-tech support -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of Douglas Harrison Sent: 21 August 2004 07:17 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Hopefully, the final installment of the Norton saga Mary, Pleased to hear that your problems seem to be at an end - wish I could say the same about my own which have something in common with them. There is a 66.8 kb file called Product Update - (details "Adds a live command line so that Norton WMI update can be downloaded via Live Update". I have tried several times over the last 24 hours - it downloads oK and then the screen freezes, with all buttons greyed out, as soon as it starts to install. I can only get out via Task Manager. I just wonder whether this is really an important update anyway, or whether I could live without it! I have just noticed in Add/Remove Programs that the version of the Live Update engine is 2.0 - and, very puzzling, it is only used rarely! Where did you get this 2.5 from? I have always downloaded and installed everything that was offered to me. I have considered things like a System Restore or uninstalling and re-installing NAV, but am uncertain where to go from here - or whether to try and forg et it! Any suggestions would be much appreciated. My system is XP SP1 - no Sp2 yet! douglas On 20 Aug 2004 at 21:24, mary wrote: > When I first received the LU1844 message I was told before I did anything > to update my live update from 1.9 to 2.5 and they would be able to solve > the LU1844 problem more precisely. Did that by placing a file on my desk > top and letting it install. Received my first live update, was then told > to restart computer and get another live update. That was when I received > LU1899I left the 2.5 update on but removed one I updated sometime last > week. I think that is about all I did. Did a complete uninstall of System > Works. As I said, Symantec changed the setting I have been using from > interactive to express, and this is when the live update worked so they > must have solved their problem and they had obviously received the > information I sent earlier today so knew the way to solve things this end. > > Regards > > Mary > ----- Original Message ----- -- Douglas Harrison ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq