Thank you Alexander - got it. Peter From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Alexander Shannon Sent: 06 December 2012 16:33 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Help with setting Outlook 2010 options please Hi Peter, It took me some time to find the option you're after, (and even when I did, it didn't cure the problem, however, I'll try and see if I can point you in the correct direction. What you want to do is press the following key sequence : Hold down the alt key and press h Then press a Then press O Then press C Finally press right arrow once and you should be in a list of encodings. I hope this helps. Alexander Shannon