[access-uk] Re: Help with a website please

  • From: "John Gregory" <jgm.gregory@xxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 27 Mar 2012 22:35:29 +0100

Hi Adrian,

Only thing I can suggest is you do a system restore to a date before you did
the updates and see if things resolve. If they do, then update one thing at
a time and try the Nationwide site after each update. If nothing else you
should be able to identify the update that is causing the problem.

John.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Adrien Collins
Sent: 27 March 2012 19:54
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Help with a website please

Hi John

I did a load of up-dates last week, one of them was tune up
utilities 2012, not sure why this should affect it but it is
coming off, I also removed avg security toolbar but that
didn't make any difference. This is strange. It was working
alright before the weekend. I did the up-dates earlier in
the week, I wonder if avast has blocked it or something like
that. 


Regards

Adrien

 
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Gregory
Sent: 27 March 2012 04:36 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Help with a website please

Hi Adrian,

Tried the site using JAWS 12 and it worked just fine, found
'login', 'contact us', 'branch finder' etc etc directly from
the link you provided.
Have no idea why it is not working on your system.

John.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Adrien Collins
Sent: 27 March 2012 15:01
To: 'access uk'
Subject: [access-uk] Help with a website please

Hi 

I am having problems with a website, it is
www.nationwide.co.uk. When I load the webpage in ie9,
firefox 3.6.13 all my screen readers freeze up, I have tried
jaws 12, nvda and super nova 12.07, I managed to complete my
tasks using crome but why is this website causing problems
with my screen readers? If I tab around, jaws just says tab,
I asked a sighted person, the website has loaded ok. It also
works ok with webbie. Why is this affecting all the screen
readers and 2 of the browsers on my system? I asked dolphin
tech support, their technician said that the website looks a
bit strange. It is only the front or home page that is
causing problems but unless I can access the log-in button,
I can't get any further. 

Regards

Adrien

 

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