Hi Sharon. OK, when you attempt to open the file in Sound Taxi, what message are you getting? You'll need to use the jaws cursor to find this information out. I'm making a wild guess here, but a problem I experienced recently when trying to convert a DRM protected audible book was that I needed ITunes to do said conversion even though I could play the audio book fine in windows media player having activated my pc. If I'm making the wrong assumption as to where the protected file is coming from then this might not apply to you, but its worth installing ITunes even if you don't use it as Sound Taxi prefers it over windows media player for certain file types. All the best, Ibrahim. ----- Original Message ----- From: Sharon Bowell To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, September 15, 2010 12:41 PM Subject: [access-uk] Re: Help with Sound Taxi HI, My file is digitally protected, and yes I am asked for the file name when I launch the program. Thanks. Sharon From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ibrahim Gucukoglu Sent: 15 September 2010 11:40 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Help with Sound Taxi Hi Sharon. I use sound taxi, so I'd be glad to help. When you launch the program, are you being asked to select the file or files you want to convert? Remember that in order to convert a file, it needs to be playable in Windows Media Player, QuickTime or ITunes depending on which edition of Sound Taxi you're using and the file type involved. Please give us more specifics. Is the file your trying to convert digitally protected? If so, you need to have the necessary licenses to play the file. All the best, Ibrahim. ----- Original Message ----- From: Sharon Bowell To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, September 15, 2010 10:24 AM Subject: [access-uk] Help with Sound Taxi Hi, Could someone please give me some help with Sound Taxi. I want to convert a file into mp3, and am not getting on very well. Is there some scripts for jaws I could get, or even a help file I could download. Any pointers gratefully received. Sharon