[access-uk] Re: Heard Back from Sky
- From: "martin wilsher" <martinwilsher@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 18 Sep 2011 06:45:13 +0100
HI Daren:
thanks for this info. I was on the phone to them yesterday, and described
with some detail how I saw their new pages, and with the help of one of
their team, we wrote an email describing how the screen reader could not
access the new format. also, sky accessible customer services will talk sky
plus customers through setting things up manually re remote record if you
tell them what prigs you like watching. they will even go through a days
listings for a particular channel for you and help you set up a recording
for a programme.
I'm glad they are onto the fault, but have to ask the question as to why the
accessible listings and remote record seem to be broken every time they
revamp their website? this isn't the first time this has happened.
Hope to hear from you soon.
From Martin.
Email: m.wilsher@xxxxxxxxxxxxxxx
my blog about serious issues:
adult brown bear lying on his back, paws in the air.
<file:///C:/Documents%20and%20Settings/User/My%20Documents/My%20Pictures/dig
ital%20photos/bear%20on%20back,%20paws%20up.jpg>
http://bigpawedbear.livejournal.com/
my less serious blog,
<http://www.tmurphywild.com/> brown bear cub lying on his back with his
paws in the air from http://www.tmurphywild.com/
read a view of the world from a bear's eyes, a bear cub's blog at:
http://bigpawedbearcub.livejournal.com/
my skype name dobbinequine
follow me on Twitter:
www.twitter.com/BigPawedBear
photo of a polar bear lying on his back in water, with his paws in the air.
personal Website:
http://www.martin-wilsher.co.uk <http://www.martin-wilsher.co.uk/>
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Darran Ross
Sent: 18 September 2011 00:23
To: Access-UK
Subject: [access-uk] Heard Back from Sky
Hi List.
This is just for those like Martin and myself who were disappointed to find
problems using the screen reader friendly part of the TV guide over the last
couple of days.
I dropped a line to the Sky accessibility folks this evening and within 45
minutes received a very prompt response. Here's the relevant part.
Start Quote: At present we do have a technical issue with the screen reader
accessible pages
on the TV guide, we apologise for the inconvenience caused and can assure
you all is being done to find the cause of the issue and get this resolved
ASAP. End Quote.
So all in all not to bad. Just looks like a temporary problem after all.
Good news.
Darran
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