Hello all,
Now trhat's just silly, and sounds like the HSBC's left hand not knowing what
the right hand is doing.
Curiouser and curiouser!
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
James English
Sent: 08 January 2016 15:46
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: HSBC and RNIB! braille statements
What actually is this?
I don't know about anyone else, butt my hsbc statements come in a plastic bagg,
and they're bound with metal bindings. They're on one side of the paper each,
in grade 2. I didn't have to ask for this, this was just how they came.
On 1/8/16, Derek Hornby <derek.hornby_uk@xxxxxxxxxxxxxxx> wrote:
My sister has just spoken to Neil Shadbolt at HSBC.** To leave the list, click on the immediately-following link:-
he explained that they have previously consulted with RNIB and found
that many visually impaired customers had problems with braille
statements not fitting through letter boxes and then the statements
being left elsewhere. They also found that the majority of visually
impaired people found braille on both sides of a paper better than on
just one side.
It was found to be more accessible to them. He said that they have to
go with what the majority find more accessible and not what the
individual preference may be. He said that if it was found that many
visually impaired people contacted the bank and asked for the
statement to be on one side of a paper only then they would look at
changing to that. He said they won't change the brailling to suit
just one person's preference.
It has to be what the majority find is more accessible.
Well RNIB was aware the majority didn't want the talking news
papers to change!
I don't believe the majority of Braille users actually said they
find Braille on both sides of paper better.
But to keep on topic I feel RNIB could be making it clear to the
bank, how easy it is to offer a choice.
Choice is offered for grade 1 Braille.
So technically choice is possible.
As for the consultation, was anyone on this list consulted?
Regards, Derek
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