Hi Carol, Before I proceed further, this reset I am about to give you will lose absolutely everything. However, if it is not working, it may be your only option. Make sure teh phone is off. If necessary take the battery out and put it back in. Now hold down the three, the star and then press the end call key, while these are held down. Hold all three down until the phone plays its music. As I say, you will need sighted help to reinstall Talks or set the date and time etc. If that doesn't work, then the phone likely has a fault. All the best Steve -- Computer Room Services 77 Exeter Close Stevenage Hertfordshire SG1 4PW Tel: 01438-742286 Mob: 07956334938 Fax: 01438-759589 Email: steve@xxxxxxxxxxxxxx Web: http://www.comproom.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol Pearson Sent: 01 August 2012 22:11 To: Access UK Mailing List Subject: [access-uk] HOW TO RESET A C5 Hi all, Sorry, I'm not currently on a phone list with Talks and don't normally have these questions, but I do have a problem with our spare phone which is a C5. Unfortunately, it got left around for too long without charging (I think) and, when I found it and plugged it in, it gave me the beep to indicate charging. However, despite all efforts, I can get no further with the phone at all and have learned that the screen appears blank. I'm not convinced its battery is totally deaf, though of course I could be wrong; so, what now? I would be grateful for a full explanation of how to perform whichever steps you suggest. Thanks. Carol P ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq